Provide administrative support to the Service Assurance Department. Responsibilities include: meeting scheduling including ones that require catering, VTC and teleconferencing, managing staff calendars, travel arrangements, employee reimbursements for travel expenses. Payroll accountability. Processing paperwork for temporary contractors, assist in badging, and all security forms for incoming contractors. Imputing new employee accounts and RSA SecurID tokens for incoming employees company wide. Assisting in lost or defective RSA SecurID replacement as needed. Assigning help desk tickets submitted by email, chat and portal. Statistical reporting to help desk and various groups in division. Provides purchase request assistance to department and division. Organizing department and division wide events. Train other incoming administrative staff to the division. Any other tasks given are done accurately and in a timely manner.

Provided administrative support to the Government Relations Department. Daily work routine include internal correspondence with department and association staff, external correspondence with association members and Congressional staff, routing internal and external mail, administrative duties for the company's PAC (political action committee) that also includes filing with and staying current with PAC updates with the FEC (Federal Election Commission) regulations, meeting and reception planning for internal meetings, external meetings, and receptions at the office and on Capitol Hill, answering phones, and any special assignments given. Plan, assist, and work at IMTS, the largest trade show every two years that the association puts on. Duties range from administrative assistance for show personnel, aide in tours for out of town guests, and inquiring with exhibitors on any problems, requests, and their overall satisfaction with the show.

Provided executive assistant support to 5 partners and 9 managers. Daily work routine included billing, distribution of paperwork internally and externally, travel arrangements for all executives, answering busy phones, and any special projects given. Freddie Mac: Provide data entry assistance to mortgage stock traders, buyers, and sellers. Daily work routine included inputting trade tickets and trader blotter sheets into the computer so reconciliation of trades were accounted for at the end of the day, passing out daily reports on previous days' buys and sells for each individual trader, and assisting other employees when general office help was needed during down time.

Estimate fire and smoke damaged homes for insurance and property management companies. Responsible for all technicians, sub-contracted work, and payment responsibilities for each job. Ensured customer satisfaction that home and/or company was restored to original condition. Other job functions in the field. Estimate biohazard cleanup, meeting and complying with EPA and OSHA guidelines to ensure safety for the customer, technicians, and myself. Water restoration was another aspect of this job. Respond to calls from customers, insurance companies, and property management companies for water and sewage cleanup during business hours and on-call after business hours.

Performed receptionist and secretarial duties in a customer service atmosphere. Was responsible for assisting technicians if any problem should arise. Answer all incoming calls and dispersing them quickly and efficiently. Taking accurate messages for all office personnel in or out of the office. Assist President and Vice-President of the company with any projects that were given. Also, in this position I aided in residential and commercial cleaning accounts. From scheduling to customer service check ups ensuring customer satisfaction. In case any problems did occur I was to handle them professionally and courteously to keep our customers coming back. It was in this position that I started handling water restoration calls when the office was busy. Was given a promotion to fire restoration for my skills and abilities that I acquired during my two years of secretarial duties.