Tabitha Barrett Email & Phone Number

Knoxville, TN, US

Cencora, Formerly Amerisourcebergen

• Leads as Project Manager for Operations Delivery team, creating and updating SOPs, Call Guides, and Business Rules to ensure operational efficiency based on client agreements.
• Oversees document control process, maintaining program flows and visualizing complex workflows to promote procedural efficiency.
• Creates User Acceptance Testing (UAT) scenarios, trains colleagues on processes, and monitors outcomes to ensure the effectiveness of controlled documents, data analysis integrity, and CRM readiness.
• Leads and synergizes with diverse cross-functional teams to successfully execute program projects, launch new service lines, and implement critical database updates.
• Effectively manages multiple in-flight program projects, including transitioning over 1000 associates from legacy CRMs to Salesforce-based platforms within strict timelines and client budgets.
• Executes role of Mentor to team members, assisting with individualized professional development goals and mapping appropriate next steps to progress their career growth opportunities.

Cencora, Formerly Amerisourcebergen

• Led Associate Level Change Management, triaged production support issues, troubleshooted problems, and recommended process improvements.
• Managed client-specific configurations and systems through prioritization, implementation, and UAT while ensuring timely delivery that met client needs.
• Served as Clinical Subject Matter Expert (SME) to support new business development and proposal creation.
• Designed patient support program artifacts to enhance product features, reimbursement operations, business rules, and process improvements.
• Provided first level support for Operations around system issues, design, and limitations, created operational transaction reports, and implemented tools for managers to monitor SLAs, program performance, and quality.
• Collaborated with cross-functional teams on program projects, new service line implementations, database updates.

Cencora, Formerly Amerisourcebergen

• Executed Team Leader role for 20 Nurse Educators and garnered repeated recognition from senior leadership for exceptional coaching, performance, leadership, and consistently ranking in the program’s top 10% for.
• Responsible for providing clinical products and diagnosis related information and services to physicians, nurses, health professionals and patients based on program requirements.
• Participated in special projects and voluntary overtime frequently to meet and/or exceed productivity goals, improve clinical best practice, and ensure Service Level Agreements with clients were successfully met.
• Completed inbound and outbound calls to enrolled patients, entered all consumer activities accurately in clinical CRM database, reported adverse events as directed, adapted to changing program needs, successfully.
• Developed and delivered in-depth Deep Dive training presentations for new associates, resulting in transformative improvements, including enhanced productivity, cost reduction, lower turnover, and maintained optimal.
• Obtained multiple state RN licensure.

Remote

• Conducted telehealth assessments, triage, and injury guidance utilizing Schmitt-Thompson guidelines. Scheduled provider appointments adhering to worker's compensation regulations.
• Managed COVID-19 cases, minimized transmission, provided education based on most current CDC guidelines, adapted quickly to changing protocols, and facilitated prompt referrals.
• Documented all patient and client interactions accurately in CRM.
• Exemplified exceptional leadership as a Team Leader for 16 Clinical Consultation Nurses and monitored performance metrics to foster a culture of high-performance.
• Mentored new nurses on best practices, services, and quality protocols, reducing turnover and onboarding costs.
• Maintained quality analysis logs using data visualization, metric dashboards, work execution platforms, and cross-department collaboration to enhance program processes and continuously improve quality and compliance.

Remote

• Provided telehealth and virtual care clinical triage assessments, health education, and other services to diverse populations of patients and health plan members.
• Provided patient-focused care and guidance using motivational interviewing techniques, including accurately assessing needs, delivering/directing to the appropriate level of care, identifying potential health problems.
• Executed Team Lead role, devised, implemented, and monitored performance metrics/KPIs, expectations, and objectives for remote triage nursing staff leading to a significant improvement in call quality and performance.
• Carried out remote patient triage by utilizing the Care Scripts CRM, Schmitt-Thompson guidelines, and comprehensive clinical expertise to formulate appropriate clinical decisions and care recommendations.
• Delivered comprehensive training sessions and one-on-one preceptorship to telephonic triage nurses, offered feedback and encouragement to ensure consistent adherence to established protocols and procedures.
• Demonstrated exemplary leadership in spearheading and actively contributing to high-impact special projects, driving the team's achievement of surpassing operational metrics goals.

Knoxville, Tennessee, United States

• Provided home health case management services for 30+ active cases, ensuring clinically sound medical decisions were administered and patients received access to all available resources, while always advocating for the.
• Directed interdisciplinary collaboration to develop and implement individualized care plans, while meticulously recording patient interactions and interventions in accordance with care levels and treatment objectives.
• Conducted data collection and analyzed trends in denials related to medical necessity, contributing to the enhancement of patient documentation with compelling evidence of service necessity, increasing claim approvals.
• Identified performance improvement opportunities and collaborated with all levels of staff to develop and implement automated processes and procedures, which improved work quality by 30% and drove positive audit scores.
• Aided utilization review efforts through MCG data abstraction and benefits management, ensuring compliance with regulatory requirements.
• Coordinated comprehensive care for Department of Labor (DOL) clients, including health assessments, medication management, clinical interventions, staff management and training, and documentation such as OASIS.

Knoxville, Tennessee, United States

• Managed daily operations for an Internal Medicine practice, Site Coordinator, managed budget & all vendor/client relations.
• Monitored staffing levels, interviewed candidates, led onboarding, training and development, responsible for 15 direct reports.
• Developed, implemented, and maintained office policies and procedures, resolved all office complaints, issues and escalations.
• Assisted physician with medical procedures, phlebotomy, laboratory testing, administered vaccines.
• Insurance coding and billing with advanced knowledge of CPT-4, ICD-9-CM, HCPCS, accounting, and Utilization Review.
• Supervised and conducted successful migration of all patient medical records to a new Electronic Medical Record (EMR) system.

Alcoa, Tennessee, United States

• Filled prescriptions, pulled medications, compounded specialty medications, completed continuous quality control efforts, and provided excellent customer service.
• Trained new employees and Pharmacy Technicians.
• Responsible for manual drug reconciliation, managed strict inventory counts, ordered and restocked medications and supplies from contracted supply chain vendors.
• Completed computer data entry, checked for drug interactions, duplicate medications and alerted Pharmacist as needed.
• Completed continuing education on new medications, updated Pharmacy business practices, and legal regulatory requirements.
• Conducted continuous quality assurance.

Associate Of Science In Nursing (Asn), Registered Nurse

Activities and Societies: Dean's List, Student Nurses' Association (SNA) and National Student Nurses' Association (NSNA)

Pre-Pharmacy (2001-2004) And Pre-Nursing (2011-2013) Studies

Activities and Societies: Dean's List, Student Nurses' Association (SNA) and National Student Nurses' Association (NSNA)Completed all.

Affiliate Broker License, Real Estate Investment Management, Sales, Marketing

Completed all classroom hours for the Real Estate Broker/Affiliate/Timeshare Sales program. Obtained Affiliate Broker License in January.