Tabitha Deakin Email & Phone Number

Ohio, United States

Ohio, United States

 Pioneered growth and opportunity of 30 luxury Pet Resorts exceeding $50M in annual revenue, leading the team of 4 Market Leaders, 60 site managers, and 1800+ indirect employees. Designed and implemented customer service training associated improving processes, quality output, and resolution focused initiatives resulting in improving customer.

Midwest

 Developed strategic business operations with full profit and loss accountability leading a multidisciplinary team of 24 direct managers and 500 indirect employees across 12 luxury Pet Resorts. Championed change management processes surrounding company-wide changes including software systems, POS, online portals, telecommunications, vendor management.

United States

 Headed the integration of eight individual Pet Resorts into NVA Pet Resorts,organizing and facilitating a seamless transition for both the acquired facilities and allinvolved stakeholders. Developed training materials and educated employees concerning new systems,processes, and policies post-acquisition furthering the success of the integration. Tested.

Columbus, Ohio Area

• Motivated a $5M district overseeing two luxury Pet Resorts, 4 direct managers and 75 indirect employees.
• Introduced efficient and cost-effective methods and practices enhancing daily operations and increased EBITDA YoY
• Maintained responsibility for all internal practices including effective resource allocation, staffing, and hiring, perfor-mance improvements, and internal communications.
• Encouraged an inclusive culture of performance excellence motivating teamwork and collaboration.
• Realized inventive solutions solving complex business problems proactively alleviating client issues while optimizing and advancing internal efficiencies and training practices.
• Performed competitor analysis making informed decisions on pricing strategies, product development opportunities, and overall business direction. Key Achievements: Championed pet health, wellness, and safety training.

Columbus, Ohio Area

• Empowered and guided dedicated team of 8 associates, cultivating a safe and efficient work environment.
• Analyzed weekly sales records, facilitating data-driven insights for optimized future strategies.
• Implemented quality standards for store communication and associate adherence, resulting in streamlined operations, improved teamwork, and consistent service excellence.