Tabitha Deakin Email & Phone Number

Columbus, Oh, Us

Ohio, United States

Ohio, United States

 Pioneered growth and opportunity of 30 luxury Pet Resorts exceeding $50M in annual revenue, leading the team of 4 Market Leaders, 60 site managers, and 1800+ indirect employees. Designed and implemented customer service training associated improving processes, quality output, and resolution focused initiatives resulting in improving customer satisfaction. Established and reported on a comprehensive set of P+L metrics and KPI's supporting all aspects of the business. Collaborated cross-functionally with company stakeholders in creating company-wide policy changes, procedures, and new initiatives ensuring company growth and upholding quality standards. Championed employee engagement and satisfaction programs providing positive change outlet while fostering a culture of inclusivity where all associates felt valued and respected.  Strategized brand growth and expansion providing management training and development curating long and short-term goals for future company leaders to aid in market expansion and internal growth opportunities.Key Achievements: Spearheaded internal leadership development for managers by leading a talent and development program, increasing retention ratings in field teams by 30% and role satisfaction by 18%. Developed and implemented cost-effective labor solutions with innovative modeling projections and BI reporting, reducing labor margin costs by 5% annually for 4 consecutive years across NVA. Skyrocketed revenue generation by 7% with the development and implementation of a new line of ancillary revenue service including creation and design of service playbooks, mapping, and SOPs across NVA. Navigated dynamic markets and leadership challenges garnering a 15% increase in market engagement scores and 90% retention rate for direct reports across the region.

Midwest

 Developed strategic business operations with full profit and loss accountability leading a multidisciplinary team of 24 direct managers and 500 indirect employees across 12 luxury Pet Resorts. Championed change management processes surrounding company-wide changes including software systems, POS, online portals, telecommunications, vendor management, and COVID protocols.  Organized communication and scheduling for field teams presenting monthly calls across divisions supporting new policy updates, company initiatives, and new store opening projections fostering collaboration and team cohesion.  Assessed operational effectiveness throughout market hosting weekly team check-ins, bi-weekly quality assurance audits, and providing coaching and development to leadership teams. Analyzed financial data and metrics to identify areas for improvement and cost savings opportunities proactively addressing and resolving issues.Key Achievements: Identified areas of opportunity enhancing client experience through proactive resolution-based training, employee empowerment, and best practices increasing the market’s NPS score by 12 points.  Established effective online monitoring processes streamlining reporting and communication to leadership while enhancing PIMs data accuracy by 10%. Organized and led 6 comprehensives $1MM Structural Expansion Planning and Development retrofits augmenting ancillary revenue production by 35% per site.

United States

 Headed the integration of eight individual Pet Resorts into NVA Pet Resorts,organizing and facilitating a seamless transition for both the acquired facilities and allinvolved stakeholders. Developed training materials and educated employees concerning new systems,processes, and policies post-acquisition furthering the success of the integration. Tested and analyzed current processes and systems, discovering bottlenecks andareas of opportunity for performance enhancements and efficiency optimizations. Authored and deployed post-adoption continuity plans ensuring smooth operationalresumption with minimal disruption during the transition.

Columbus, Ohio Area

▪ Motivated a $5M district overseeing two luxury Pet Resorts, 4 direct managers and 75 indirect employees. ▪ Introduced efficient and cost-effective methods and practices enhancing daily operations and increased EBITDA YoY▪ Maintained responsibility for all internal practices including effective resource allocation, staffing, and hiring, perfor-mance improvements, and internal communications. ▪ Encouraged an inclusive culture of performance excellence motivating teamwork and collaboration.▪ Realized inventive solutions solving complex business problems proactively alleviating client issues while optimizing and advancing internal efficiencies and training practices.▪ Performed competitor analysis making informed decisions on pricing strategies, product development opportunities, and overall business direction. Key Achievements: Championed pet health, wellness, and safety training companywide initiating policy changes and increasing client demand of services by 20%.  Piloted and further integrated the Fear Free certification acquired across the PetSuites brand, promoting pet health and safety as top priority for our employees and clients.  Initiated role of required field support creating, mapping, and pioneering new company role of Market Leader.

Columbus, Ohio Area

• Empowered and guided dedicated team of 8 associates, cultivating a safe and efficient work environment.• Analyzed weekly sales records, facilitating data-driven insights for optimized future strategies.• Implemented quality standards for store communication and associate adherence, resulting in streamlined operations, improved teamwork, and consistent service excellence.