Tabitha Dunn Email & Phone Number

Bellevue, WA, US

Chiyoda-ku, Tokyo, JP

Global leader reporting to the CMO of Marketing & Sales Transformation. Leading the transformation of customer experience, customer engagement and account strategy design, and building out and leading the global sales and marketing technology stack of a new global, go-to-market model under development. Our goal is to create a consistently best-in-class.

Chiyoda-ku, Tokyo, JP

Global customer experience and transformation leader - our goal is to create a consistently best-in-class experience for customers across all regions and business units with outcome expectations to deliver growth and improved experiences for customers and our employees.Initial focus areas for the CX team and extended stakeholder groups:- Reviewed and.

Virtual, US

The Stage 2 Capital Catalysts support early stage B2B software companies in scaling their businesses by combining Venture Capital and Go-To-Market knowledge and experience, empowering founders with hands-on coaching from an unrivaled network of go-to-market leaders.

Kista, Stockholm, SE

Led Customer Experience (CX), Sales and Commercial Management Employee Experience, and Global Sales Operations (product management, change management, process improvement, sales enablement, communication, and sales IT). Developed and drove the ongoing strategy, priorities, and organizational design for each functional area in partnership with executive.

Walldorf, BW, DE

Spearheaded company-wide experience management strategy and tasked with producing a more customer-centric culture, delivering actionable insights to enable change as led by my cross-functional experience executive leadership council. - Defined and constructed the model of how customer and partner experience would function, including program design, best.

Bellevue, WA, US

Led customer experience and customer-centric transformation, encompassing the six core disciplines (strategy, culture, insights, journey mapping, experience design, governance) and driving cross-functional initiatives that improved both customer experience, employee experience, and operational efficiencies. - Developed the business case for digital.

Fort Lauderdale, FL, US

Articulated and executed the strategy to gain a deep understanding of the CX ecosystem, including the behavior, satisfaction and loyalty of customers, prospects, marketplace, employees, and partners. Leader of change agents shaping employee engagement and customer centricity. Drove the implementation of customer insight-based decisions and actions that.

Fort Lauderdale, FL, US

Focused on the development and execution of customer focused strategies to drive growth, retention, and excellence in customer experience. Additional areas of responsibility include customer behavior analysis, segmentation and persona development, touchpoint mapping and journey flows, customer listening posts, customer advisory boards and competitive.

Fort Lauderdale, FL, US

Established, championed, and executed on the global strategies and operations to deliver on Citrix's goal of "Be Customer Driven." Directed the Insights function to understand the behavior, satisfaction and loyalty of the customers. Developed and led innovative analyses and communication tools, accelerating the implementation of customer insight-based.

Amsterdam, Noord-Holland, NL

Built global CX program to address the customer and catapult profitable growth. Developed the Voice of the Customer (VOC) program and collaborated with business leaders to set the CX strategy. Conceptualized the customer measurement system and led related global improvement initiatives. Member of the Lean Six Sigma Council. - Revamped the escalation.

Norwalk, Connecticut, US

Directed business process reengineering and systems projects across customer support, which involved identifying, coordinating, and rolling out change management efforts. - Spearheaded a Six Sigma Green Belt certification project with a significant improvement in the partner contract sales connect rate and an increase in revenue. - Restructured back-office.