• Chase accounts receivable • Work independently to meet deadlines • Train new receptionists • Organise and lead reception meetings • Set up and update HICAPS/POS machine to reflect changing Allied Health positions • Process cheques with Best Practice software • Update practice website to ensure it is always up-to-date • Suggest and implement new procedures to comply with policy manual • Work with Practice Manager to ensure practice compliance with AGPAL accreditation standards • Implement COVID-19 response plan and review regularly, making suggestions and adjustments as required

• Autonomously and positively work in a very busy environment • Complete administration tasks, including booking and billing appointments, registering new patients, scanning and faxing, and responding to emails • Ability to assist with enquiries and resolve patients’ concerns • Chase accounts receivable and handle petty cash and POS systems • Demonstrate empathy and genuine care when serving distressed or difficult patients • Ability to quickly and positively respond to changes and reset priorities • Batching Medicare claims