Tabitha Berry Email & Phone Number

Washington, District Of Columbia, United States

Washington D.C. Metro Area

• Effectively steer technical teams through project lifecycles and investment planning cycles.
• Prepare project artifacts, develop business proposals, define project benefits, roadmaps and facilitate stakeholder engagements.
• Effectively oversee the unit’s Program Monitoring and Reporting processes, ensuring timely and quality reporting on project status, and timely resolution to project plan deviations.
• Provide guidance and recommendations on improving management of projects and programs to ensure alignment with the organization’s strategy and to achieve Key Performance Indicators.
• Provide training and guidance to technical teams on internal processes related to product and project lifecycle.
• Effectively provide project management support on the implementation of an Enterprise Service Management platform, which involved establishing and leading a project steering committee, facilitating stakeholder.

Gaithersburg, MD

• Successfully supported end users with the functionality of various business systems which included; Oracle Financial applications, SAP Business Objects and a Grants Management system.
• Performed critical thinking tasks to fulfill client’s requests, such as trouble-shooting system errors, creating and designing reports.
• Analyzed system design documents, financial data and financial reports to remedy system issues and/or recommend system enhancements to the technical team.
• Effectively led testing efforts for system changes, patches and upgrades by creating test plans, test scripts, executing tests and documenting test results.
• Effectively led business requirements gathering and documentation.
• Instructed classroom and webinar training sessions on business systems.

• Responded to customers’ complex billing and product inquiries.
• Followed-up with customers in regards to issues and questions that warrant further investigation.Key AchievementsConsistently earned high ratings on customer service quality reviews.Participated as a member of the.

• Performed critical thinking tasks to fulfill customers’ requests, such as troubleshooting.
• Utilized a variety of resources such as Internet websites, database searches, electronic maps, and outbound call inquiries to assist customers.
• Accurately interpreted maps and converted abstract data into verbal instructions.
• Documented outcomes from each call in customer’s contact history with appropriate language, accuracy, and detail.

Master Of Science (Ms), Accounting And Information Systems

Bs, Finance- Insurance And Risk Management

Bachelor Of Science, Accounting

Bs, Accounting