Successfully deliver bottom line results by maximizing employee and customer experience. Builds and support Market strategy in partnership with Sr. Market director and market staff to enable.Areas of expertise include: Human Capital Strategy, Leadership Coaching, Compensation structure, Talent Management Strategy, Training and Development, Strategic Planning, Workforce and Talent Planning, Change Management, managing established employee value propositions.

Provide broad and varied guidance, training and development to 30+ stores across 5 states. Maintain excellent working relationship with territory, district and store management teams. Led teams through numerous company changes with a positive and teachable point of view to ensure execution and results while adhering to policies and procedures.  Achieved staffing and training expectations throughout all levels of employment and executed development plans with store management.  Educated store leadership on policies and best practices on Wage and Hour, Recruiting-Selection, and New Employee Induction thru conducting Employment Practices Audits in North and South Carolina, Georgia, Tennessee and Virginia.  Facilitated Peer Review process across the Territory to ensure fair and consistent standards are followed with Accountability Facilitated Quarterly Training with all level of store management for fiscal year plans and current employment policies Deep understanding of the Engagement Indicators and how the employee experience translates in the customer experience and fuels financial growth

Effectively managed store performance in areas including employee and customer experience and financial planning and results. Developed team members through education and communication for future advancement while maintaining optimal staffing levels and high customer satisfaction.  Examined and modified practices to achieve maximum P&L results for over 2 years which enabled store to facilitate testing for new company operating model Achieved top quartile employee engagement results yearly and aided in implementing practices in 20+ stores to achieve improved results GM CEO council member to formulate and implement strategies for the new phase of our company plan

Managed store performance in areas of recruitment, staffing, labor management, and controllable expenses. Oversee customer service, financing, and front lanes processing.  Co-developed and trained CALM skills to employee district wide allowing them to be better prepared to handle difficult situations Achieved Affirmative Action goals in mirroring our community by creating and implementing yearly action plans.  Co-Developed new return exchange program for company and facilitated nationwide training to allow stores to more efficiently disposition merchandise.