Tabz Nixon Email & Phone Number

Scarborough, Gb

Sherburn, North Yorkshire, United Kingdom

My current role focuses upon process enhancements and identifying areas for improvement through system solutions and training across the UK + Ireland. One of my current projects involves evolving teams use of paper-based systems to digitalised methods by integrating current technology with newly acquired software, this required me to embed myself amongst teams to understand their current processes and decipher alongside their input, how using existing and new business software a new digital process could be developed. This project has involved significant travel to implement and train staff. Further projects include successfully leading the UK & Ire Customer Service team through the SAP ECC to S4 conversion which involved writing multiple test scripts and co-ordinating testing alongside writing new SOPs for changes with the new system that were used globally. Utilising my SAP skills and knowledge this has also been put the test integrating an online order system (Bendex) into SAP, my role involved process mapping initial processes and identifying how these can be improved, liaising with the IT team on development work with both the online ordering system and SAP, integration testing and training of employees and feeding / reporting to management on issues and customer usage. All the above projects entailed training and developing existing teams, collating, and modelling data in Power BI to report project progress to management. Concurrent responsibilities include induction and continuous training for the Fabrications Customer Service through modular based product training. Key Result Areas : Review and enhance internal processes and projects across sites, implementation and standardisation of paperless across plants, Standardise and develop the training across sites alongside develop a tracking system and material to support the training programme, Involvement in launching new systems which includes testing, roll out and staff training.

Sherburn, North Yorkshire, United Kingdom

Providing excellent customer service is one of Kingspan's key pillars to success therefore, as a Customer Service Graduate it was my responsibility to immerse myself into the day-to-day workings of the customer service role which involved challenging current processes and procedures with a view to improving them whilst undertaking the Kingspan “Yours to Shape Graduate Programme”. During the COVID crisis I was called upon to take a leading role in the department this involved managing a dispersed team of 10 coordinating scarce resources to deliver and manage customer expectations. This additional role ran concurrently with my graduate commitments that included a Sustainability Project alongside various local projects such as implementing a customer online ordering and developing a new modular based training programme for new and existing employees alongside other initiatives. As a result of these efforts, I was recognised for my outstanding performance.Key Result Areas included: Managing Team workload, managing team resources, running & analysing statistics to present to management, conducting training and identifying training needs, introducing new digital systems, managing day to day issues alongside the team, Monitoring, measuring, and analysing team performances.

Sherburn

As a Customer Service Administrator, I was the first point of contact for the company. My primary responsibility was to handle and complete calls and emails on a timely basis and re-distribute appropriately. In this role I am managed all customers based in the Southwest of England and The Midlands. Therefore, much of my time was spent building rapports with accounts and developing an understanding of what their requirements were, so that we as a company could meet their needs, this included sending out Customer Satisfaction Surveys monthly to gain both quantitative and qualitative feedback on the customers experience.Key Result Areas included: Promptly responding to incoming customer service and customer care calls, managing customer orders from receipt through to delivery, ensuring adequate material and production capacity is available, liaising with other departments to ensure customer requirements are achieved to timescales, dealing with any difficulties encountered by the customer.

Scarborough, North Yorkshire, United Kingdom

Working in a high tempo dynamic environment I regularly performed the task of managing a team of professionals to deliver logistical outcomes for clients. My position involved coordinating resources in the most efficient and cost-effective manner and setting up systems to support these functions. With this experience, I was also tasked with ensuring consistency and performance through mentoring and training of trainee managers. Other duties include the input and analysis of data to produce reports to be delivered to a series of internal customers. These include fellow team members to emphasise areas for improvement or positive aspects of their performance. I was regularly called upon to undertake the running of the branch in a management capacity in the managers absence, sometimes for several days. Key Result Areas included: Maintaining Enterprises Service Quality Index (ESQI) of 90% plus, averaging a sales target of £10.25 whilst exploring opportunities to upskill, Fleet Management to maximise rental opportunities to have the minimal number of cars not on hire at the end of the day. Account Management and rapport building was a vital skill to identify growth opportunities with current and future accounts.

Scarborough, North Yorkshire, United Kingdom

As a trainee manager, I assisted with the daily responsibilities of managing a branch. I dealt directly with customers in a pressured environment and assisted colleagues with meeting their KPIs. I often managed customer complaints where conflict resolution and mediation were important inter-personal skills. During my time training I was nominated to be the branch corporate account manager. This role consisted of managing existing corporate accounts for high value customers and identifying opportunities for new customers to become account holders thus fostering relationships to ensure a long rapport with the company. Through implementing new marketing initiatives within the branch, I was able to achieve my 20/40 target (20% more renting accounts and 40% more rental referrals) several times in a row. Furthermore, I assisted with the training of my colleagues to enhance their understanding of customer service, sales targets and marketing and as such was able to inspire them to achieve better results.

Scarborough

As a summer intern for Enterprise a majority of my role was managing incoming phone calls and mail in a busy working environment to ensure that customer’s queries/complaints were handled in a timely manner to avoid further issues. As part of my training I was also responsible for delivering a sales strategy to increase the branch’s revenue and highlight missed opportunities for the branch from the income statement.Skills DevelopedManagement skills: people skills and soft skills, and looking at the big picture.Business management: cost control, profits, growth, account management and administrative skills.Marketing: how to gain new customers both retail and corporate and how to manage dealerships.Sales: how to increase revenue by generating more sales.Customer service: taking reservations, handling customer inquiries, problem solving.Fleet control: how to handle repairs, and getting the right number and type of cars in the fleet.

University Of Hull Scarborough Campus

Duties Include:• Responsible for driving the brand image on campus• Proactively create solutions to develop an awareness of ERACs brand and OFFERING in the market on the University campus through various promotional channels• Work closely with the Graduate Recruitment team to develop a strategy for approaching university activity on campus.• Distribute promotional items • Work with relevant faculties, colleges and student societies to organise events to increase ERAC’s profile on campus.• Generate interest in and publicise ERAC events to relevant university students via email, social media, lecture shouts and other mediums.• Promote ERAC’s campaign throughout the year.• Assist in the recruitment of future ERAC graduates.Skills Developed:• Excellent interpersonal skills and the ability to network within the student body.• Good organisational and time management skills.• Attention to DETAIL.• A professional work ethic and manner, particularly in regards to communication.• Ability to work under own initiative and without supervision.• An outgoing and resilient personality.

Northallerton

Management skills: people skills and soft skills, and looking at the big picture.Business management: cost control, profits, growth, account management and administrative skills.Marketing: how to gain new customers both retail and corporate and how to manage dealerships.Sales: how to increase revenue by generating more sales.Customer service: taking reservations, handling customer enquiries, problem solving.Fleet control: how to handle repairs, and getting the right number and type of cars in the fleet.

Scarborough, North Yorkshire, United Kingdom

This direct to public role involved not only engaging with potential members to encourage a new generation of financial supporters for the RNLI, but to raise awareness and deliver key water safety messages. The role required me to collaborate with internal stakeholders within the community lifesaving team such as lifeguards, youth education and lifeboat crews. My sign ups accounted for £25k and I personally delivered over 600 youth safety messages and more than 300 Respect the Water messages.Key ResponsibilitiesWorking towards a F2F team target to sign up new regular supporters / members through approaching and engaging in conversations and persuading the public in an appropriate manner as an RNLI representative. Acting appropriately and working with other RNLI departments at large F2F events. Motivate self and others to ensure relevant targets are met. Ensure RNLI core messages and values are delivered professionally and accurately.Complete supporter/membership forms accurately and store securely. Ensure these are checked by senior member of F2F team .Be responsible for driving hire vehicles and logging any damage to the appropriate RNLI staff member . Ensure RNLI best practice and compliance with regulatory requirements, in line with standards and guidelines provided during training. Promptly ensure more senior team members are informed immediately of any queries relating to fundraising opportunities, prize donations, high level donations or any relevant public enquiry, concern or complaint. To become involved in other ad hoc tasks as required.

Northallerton

As a pool lifeguard I provided emergency first aid and rescue and liaised with emergency services where necessary. I inspired young swimmers aged 7-14 to train as lifeguards and delivered their training and awards scheme. At the poolside I curated good relationships with customers to ensure positive visitor experience to reinforce brand loyalty. I assisted with the induction of new staff members, ensuring that they felt welcome on the team. I delivered the ASA’s Learn to Swim Pathway and engaged with schools to educate young about the dangers of water and how to be safe in and by the water.

University Of Hull

An elected role to increase student awareness of changes in their university Sit on the Union CouncilRun liberation group campaignsImprove the inclusivity of different elements of University lifePromote events on campus via different means of mediaPromote the student voice across campusRaise awareness of issues affecting University of Hull students

Scarborough

As a pool lifeguard I provided emergency first aid and rescue and liaised with emergency services where necessary. I inspired young swimmers aged 7-14 to train as lifeguards and delivered their training and awards scheme. At the poolside I curated good relationships with customers to ensure positive visitor experience to reinforce brand loyalty. I assisted with the induction of new staff members, ensuring that they felt welcome on the team. I delivered the ASA’s Learn to Swim Pathway and engaged with schools to educate young about the dangers of water and how to be safe in and by the water.

Scarborough

To lead, encourage and support students during on-campus activities. To assist with the upholding events. To promote the University of Hull to prospective students, parents, teachers and careers advisors. To encourage students to explore HE as a viable option for their future.To sell the University in a positive manner

Scarborough

Promoting and marketing the University of Hull, Scarborough campus via the means of social media.Providing useful tips to perspective and first year students entering universityCreating, designing and building my own website interlinking it with social media

Bachelor'S Degree, Ba (Hons) Business And Management, 1St Class Degree

Activities and Societies: President of Scarborough Management Student Society (smss) Student Ambassador University of Hull 2012-present.

Module Overseas, Intercultural Management From A Scandinavian Perspective, B

Activities and Societies: Lectures, case studies, group work and company visits This intensive four week summer school program examined.

Module Overseas, Introduction To Norwegian, Life And Society

The Norwegian, Life and Society module consisted of a series of lectures at the University of Oslo. The content of this course consisted.

High School, Languages And Business Studies