Design and implement business strategies, plans, and proceduresSet comprehensive goals for performance and growthEstablish policies that promote company culture and visionOversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance, etc.)Lead employees to encourage maximum performance and dedicationEvaluate performance by analyzing and interpreting data and metricsAssist CEO in various venturesParticipate in expansion activities (investments, acquisitions, corporate alliances etc.)Manage relationships with partners/vendorsExcellent interpersonal and public speaking skillsAptitude in decision-making and problem-solvingDesign company policies & proceduresProvide support to employees in various HR related topicsMaintain employee records & filesMaintain organizational charts & detailed job descriptionsStay up-to-date & comply with labor legislationMeasure the effectiveness of our benefits programs & recommend improvementsCoordinate employee training & development initiativesCreate clear policies & employee handbooksHiringShape the profile of our ideal candidate to ensure our recruiting strategies address the right audienceCraft job descriptions & advertise job openings on various online channels, including the company’s careers page, social media, job boards, etc.Manage external partnerships with colleges, job boards & HR software vendorsOversee all stages of candidate experienceScreen incoming resumes & applicationsInterview candidatesSend job offer emails & answer queries about compensation & benefitsCollaborate with managers to identify future hiring needsOnboard new hiresCalculate payroll, bonuses & allowancesPrepare employee compensation using payroll softwareEnsure wages & tax withholdings comply with regulationsOffice ManagementMonitor office expenditures & handle all office contractsBasic bookkeepingEnsure that all items are invoiced & paid on timePlan administrative procedures

Marketing and promoting classes, workshops, and electivesHiring and evaluating teachers, teacher's assistants, and other training staffHandling any HR related matters and escalationsManaging payroll and raises for the teaching staffWriting and sending a weekly newsletterManaging and updating the 4U websiteArranging workshops and performances with special guest teachersRunning and managing a Book Club for studentsRunning and managing a Q&A performance series Running and managing student showcasesEvaluating advanced students for possible performance opportunitiesActing as the primary point of contact for students and potential studentsAnswering emails and phone inquiries regarding classesCreating and updating an ongoing class curriculumHandling billing and payments for all training center productsOwning and managing a large calendar of shows, events, and classesCreating a class schedule for each termActing as advisor to both students and teachersWorking with the House Manager to schedule for special eventsTeaching various levels of the Improv Class ProgramManaging a house team program; creating the performance schedule, assigning and managing coaches, evaluate performances, manage casts, run and schedule auditions, promote shows, manage guest team submissions

Writing a highly-specified live show to highlight the HEB school districtResearching the history of each school district to include specific details in the showDirecting a group of 100+ students, from ages 5-18Combining the ideas of all the groups involved to create the best possible productMeeting weekly with the production team to brainstorm, develop creative ideas, and edit scriptsMeeting with the tech team in regards to lights, sets, and costumingWorking with the tech and staging team at the Dallas Convention CenterRunning the dress rehearsal with 150+ students and teachersOverseeing and running the final show at the TASA/TASB yearly conference

• Managing a team of 20+ Customer Service Reps• Acting as a primary point of contact for escalation from all service related queries and issues• Approving requests to edit deals and announcements to >1000 customers. • Making case-by-case judgment-based decisions based on CS policies and precedents• Owning specific, deadline-oriented projects • Recognizing and reporting on trends in the Customer Service queue• Point of contact with management in other departments• Staying proficient in all of the evolving processes and policies related to CS functions• Acting as a constant source for ongoing training and education for CSRs• Helping to maintain the Customer Service Wiki• Analyzing and sending weekly quality and productivity reports• Coaching under-performers to meet and exceed department-wide goals• Training and preparing team for department changes and new policies • Running weekly meetings and daily trend huddles• Weekly status report on individual employees• Maintain weekend status report to cover any site-wide weekend issues• Managing a quarterly budget for team outings and awards• Managing coverage requirements within the team based on department need

Assistant to 2 Vice Presidents plus their groupsManaging/Directing Calls for VP’sDrafting and editing proposals for MEP/FP engineering jobsCreating the group’s 2010 business planEditing data center and other reportsUse of Adobe to edit and merge pdf documentsCreating and editing PowerPoint presentationsTyping and editing documents as requestedManaging calendars, scheduling meetingsArranging travel through the company’s travel agencyArrange catering for meetingsCovering reception as neededGeneral office organization including filing, copying, scanning, and sending faxes.

Directing all incoming calls on different switchboardsReceiving mail and packagesManaging conference room calendarsDrafting and editing technical documentsEdit reportsArrange travelArrange cateringGeneral office organization including filing, copying, scanning, sending faxes

Directed all incoming phone callsAccurately transferred data into OnBaseSupervised conference room schedule and useCoordinated the shipping and receiving of packages as well as package distributionAssisted the marketing department with data entry into CFG Discreetly handled sensitive information and documentsAssisted with new employee orientations by giving office tours and introductionsReceived clients by greeting and assisting them with their questions or needsCreated informational notices and invitations for employee functionsOrdered and stocked all office suppliesResponsible for general office organization including filing, sending faxes, scanning, and maintaining the greeting area appearance