• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Represented supervisor on meeting in his absence• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Developed new business relationships and maintained… Show more • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.• Represented supervisor on meeting in his absence• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.• Developed new business relationships and maintained existing through regular communications and effective account management.• Presented professional image consistent with company's brand values.• Trained new employees on customer service, money handling and organizing strategies.• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.• Identified new business opportunities through cold calling, networking, marketing and prospective database leads. Show less

• Receive visitors, answer telephones and transfer calls to the appropriate department or staff member• Respond to customer requests for products, services and information.• Field customer questions regarding available merchandise, sales, current prices, and upcoming company changes.• Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.• Consult with outside parties to resolve discrepancies and create expert… Show more • Receive visitors, answer telephones and transfer calls to the appropriate department or staff member• Respond to customer requests for products, services and information.• Field customer questions regarding available merchandise, sales, current prices, and upcoming company changes.• Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.• Consult with outside parties to resolve discrepancies and create expert solutions.• Collect customer feedback and make process changes to exceed customer satisfaction goals.• Evaluate account and service histories to identify trends, using data to mitigate future issues.• Cultivate customer loyalty, promoted repeat business and improved sales.• Answer customer telephone calls promptly to avoid on-hold wait times.• Answer constant flow of customer calls with minimal wait times.• Bolster customer retention by creating and offering unique discount options and inspiring interest in new product lines.• Surpass sales goals through implementation of effective marketing strategies.• Increase efficiency and team productivity by promoting operational best practices. Show less

• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.• Led projects and analysed data to identify opportunities for improvement.• Maintained energy and enthusiasm in fast-paced environment.• Exceeded goals through effective task prioritization and great work ethic.• Used Microsoft Word and other software tools to create documents and other communications.• Worked with teachers and stakeholders to understand needs and provide excellent… Show more • Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.• Led projects and analysed data to identify opportunities for improvement.• Maintained energy and enthusiasm in fast-paced environment.• Exceeded goals through effective task prioritization and great work ethic.• Used Microsoft Word and other software tools to create documents and other communications.• Worked with teachers and stakeholders to understand needs and provide excellent service.• Handled calls per day to address customer inquiries and concerns.• Actively listened to parents handled concerns quickly and escalated major issues to supervisor.• Conducted research, gathered information from multiple sources and presented results.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Created plans and communicated deadlines to ensure projects were completed on time.• Prepared a variety of different written communications, reports and documents to ensure smooth operations.• Monitored company inventory to keep stock levels and databases updated.• Identified issues, analysed information, and provided solutions to problems.• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.• Supervised work of contracted employees to keep on task for timely completion.• Saved ksh 30,000 by implementing cost-saving initiatives that addressed long-standing problems.• Maintained excellent attendance record, consistently arriving to work on time. Show less

• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.• Attended advanced training sessions and conferences to increase product knowledge and productivity.• Achieved monthly sales goals by promoting product benefits and enrolling new clients.• Tailored sales… Show more • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.• Attended advanced training sessions and conferences to increase product knowledge and productivity.• Achieved monthly sales goals by promoting product benefits and enrolling new clients.• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.• Expanded customer base and boosted profit within product line.• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.• Enhanced territory operations through successful cold calling of area business leaders and establishing favourable contracts.• Trained and mentored new sales representatives.• Automated contact management system, resulting in better client organization and goal alignment.• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.• Revitalized product revenues to over ksh. 5,000,000 sales monthly. Show less