Tabitha Zaragoza, Mph Email & Phone Number

San Francisco Bay Area

- Manage 90+ employees across multiple locations, including remote, to successfully deliver complex services in the biotech pharmaceutical landscape, producing both timely and quality Key Performance Indicators and deliverables, while saving client resources and energy through our partnership- Conduct talent acquisition by strategically interviewing and securing top tier candidates, implementing a streamlined onboarding process to reduce early termination, and executing appraisals and promotions per the guidance of upper leadership- Monitoring and addressing all critical performance feedback, including the creation of Performance Improvement plans up to termination, while also providing employee appreciation and merit awards- Oversee the project financial risks by carefully reviewing time cards and invoices on a weekly to monthly basis, and collaborated with cross-functional teams for purchase order and financial system maintenance - Establishing and maintaining a Team Lead hierarchy that implemented training performance measurements and a reporting system for escalation, which significantly improved decision-making processes and enhanced transparency across the employees in the organization - Collaborate with Human Resources and Employee Relations to handle employee concerns, leaves and accommodations - Organizing and participating in onsite and offsite team building activities, including location and food planning with the curative selection of exercises to build a collaborative community

- Lead projects by interacting with clients to provide clear and concise information about their financial records and ensure constant job satisfaction- Coordinate team members to ensure timely completion of weekly tasks and report on results to management

Alameda, California, United States

- Analyze small and large data sets to identify any anomalies within a hospitals financial system, then inform clients with actions and recommendations to prevent any further underpayments - Review insurance claim information to determine cause of underpayments for large hospital systems - Create persuasive documents to ensure clients are receiving the correct amount of funding from large insurance groups - Gained experience with electronic medical records, SQL and client presentations

Boston

-Test updated functionality of the member-facing system and automated billing processes for Open Enrollment-Track multiple team leads progress throughout the pre-production and go-live of Open Enrollment, and track the identification and solution process of any major defects/risks that may affect members during that time-Constant monitoring of open and pending member cases -such as retro-enrollment, termination, login issues, reinstatement- and driving the resolution of these cases with our vendors in a timely manner-Organize the final rounds of business validations for the implementation of the new billing and member-facing portal vendor; coordinating twenty subject matter expert’s testing timeline and resources, and collecting and analyzing their results with a dashboard -Update project and business plans for the 1095A tax filing for TY2019, as well as establishing and supervising the mailing timeline, and assisting in business validations of over 300,000 documents

Madison Park High School

• Surveyed and discussed with teenagers to determine the largest health concern of their school, which was mental health and sexual health education• Collaborated with other health professionals to form and execute an intervention plan, through a seminar series where upperclassmen researched and taught important health information to underclassmen

Dana Farber Case

• Examined problems within the current management and chemotherapy process, then utilize lean tools –such as A3, Fishbone Diagram, Process Stream Maps– to streamline their process with reduced waste • Collaborated with a team to present the upgraded chemotherapy process to a panel of judges

Edc - Prevention Solutions

• Investigated current and preferred future state of service area with a SWOT analysis, while identifying loyal customers and important competitors• Constructed a strategic plan, including a communications plan, for expansion into multiple new markets

Boston Medical Center

• Interviewed stakeholders to create a current process map of the Mental Health patient route through the Emergency Room• Analyzed wait time data and evidence from research to find potential solutions to delays in the system, then formulated a future state process map and dashboard to present to company leadership

Catering On The Charles

• Provide a timely and efficient customer service for small and large events • Organize events while training and leading employees

• Created controls and measures for monitoring employee workflow and patient status to identify process inefficiencies, then used the findings to improve structural processes to reduce time and effort for employees• Controlled front desk operations, including use of QuickBooks, scheduling systems, and patient databases, while also delivering friendly customer service

• Designed a presentation for recruiting both volunteers and recipients of program• Communicated with public for recruitment, for both formal and informal settings

• Oversaw multiple university buildings and created positive community for residents • Supported students with their academic, housing, and social crises

• Worked in a research laboratory to design a study about racial issues around the social context of dating• Generated survey questions and interpreted data to be presented at a psychology conference

• Reviewed and analyzed financial records for monthly audit, and drafted monthly budgets • Managed redesign and organization of office space

Master'S Degree, Public Health

Bachelor Of Arts - Ba, Psychology

High School Diploma