Using MSOffice365 and SharePoint, I oversee the drafting, review, and production, of regulatory documents that, subsequent to the designation by the Secretary of State, are adopted into the Smart Energy Code. I manage; the SME’s to produce clear information, the drafting team to convert that information into appropriate format and language, and manage the relationship with the relevant stakeholders: Industry experts and Government (Civil Servants).Scaled Agile Framework (SAFe™) practitioner.

Knowledge Management Delivery Ltd provides KM consultancy and, drives KM programmes and projects to deliver defined benefits to organisations in the Banking and Finance sectors.Specialising in Taxonomies, Information Architecture, Metadata Schemas and, focusing on cultural change and engagement with all levels of the organisation.

Authoring technical documentation for various cloud based products. Providing GDPR compliance strategy and execution of programme initiation including gap analysis.

I am driving the delivery of GDS’s internal Information Management strategy; assessing current processes, behaviours and, information holdings to propose and implement improvements across a variety of formats, content types, tools and devices, covering the full information lifecycle. Through the delivery of the strategy, I am improving the use of the corporate digital document management system, through user engagement and consistent processes which meet information management legislation, focussing on delivering and evidencing GDPR compliance. My main responsibilities are to:● Improve use of GDS’s internal digital document management system, working closelywith staff and relevant experts to ensure that guidance and processes meet userneeds and that improvements are sustainable.● Create effective taxonomies and information architecture alongside teams, understanding how information flows around the organisation and setting up relevant permissions and metadata.● Develop information management guidance for and with GDS staff, to promoteawareness of good practice and consistency● Develop GDS’s Information Asset Register to ensure that it is comprehensive,consistent and actively used to assess information risk● Analyse legacy information holdings across GDS tools and identify material forpotential destruction or permanent preservation● Grow and support an internal network of GDS staff, to develop and promote goodpractice and ensure guidance is followed across the organisation● Devise methods to measure improvements and demonstrate the success of the programme● Work with Knowledge and Information Management colleagues across government to share goodpractice and resolve common issues

Providing strategic and tactical knowledge management solutions to organise information for the Global Corporate Real Estate (CRE) function into consumable, secure and actionable knowledge. Including; as a priority the creation of accessible, globally standardised, process and procedure knowledge (Standard Operating Procedures) to support the CRE operating model.

Providing Strategic Knowledge Management Services and Documentation Solutions in MENA across all businesses and functions.Defining Taxonomy, Metadata and Information Architecture Using XML, CMS, and, a Sharepoint 2013 based intranet to deliver:Process, Procedure and, Governance knowledge management for end-to-end business processes and procedures from; opening a checking account to issuing guarantees for documentary credits, via requesting IT services, building access and, call centre agent responses.Initially tasked with documenting UAE procedures and as the lead Technical Author wrote over 1,000 business processes and procedures covering Retail Banking, Global Trade and Receivables Finance, Human resources, IT and Physical Security, Service Desks and many other areas of the bank.I developed the role to encompass the 13 countries of the region in 2012.In 2013 I joined The Global Knowledge Management team, tasked with defining the strategy to develop a robust scalable KM solution and implementing the same to deliver the ability to share corporate knowledge assets throughout the global organisation.

Providing a Strategy for all Knowledge Assets, including: Knowledge Base, Community Forums, Wiki's, User Documentation, Training Collateral and E-learning Resources.

Using Atlassian's Confluence to document SAAS product features, upgrades, bug fixes etc

Responsible for the writing, authoring and production of technical documentation: Editorial, Tutorial, Reference and, Product marketing collateral within Ecosystems Development - Social Location Services & Software (Nokia & Ovi Maps). Based in Berlin, Germany.Integrated into an Agile development team I documented the Ovi Maps SDK for the mobile develper community whose engagement I managed through Nokia Developer Forums.

I am Lead Author, of an innovative mobile and internet group and I am responsible for documenting a major new initiative that is due for luanch in 2009. Internet, Mobile Media Convergence have been but buzz words until now!

Leading trans-continental team of Authors, providing guidance, support, etc. Implementing an open, peer review process, where documents are critiqued not individuals. Authored discussion documents / proposals identifying current processes and procedures, providing Gap Analysis and proposing the way forward for a consistent delivery of quality documentation that supports the sale /pre-sale of the products, provides relevant level of information to focused audiences from high-level marketing collateral for CEO / CTO’s to online context sensitive help for the End User.

Leading trans-continental team of Authors, providing guidance, support, etc. Implementing an open, peer review process, where documents are critiqued not individuals. Authored discussion documents / proposals identifying current processes and procedures, providing Gap Analysis and proposing the way forward for a consistent delivery of quality documentation that supports the sale /pre-sale of the products, provides relevant level of information to focused audiences from high-level marketing collateral for CEO / CTO’s to online context sensitive help for the End User.

Leading trans-continental team of Authors, providing guidance, support, etc. Implementing an open, peer review process, where documents are critiqued not individuals. Authored discussion documents / proposals identifying current processes and procedures, providing Gap Analysis and proposing the way forward for a consistent delivery of quality documentation that supports the sale /pre-sale of the products, provides relevant level of information to focused audiences from high-level marketing collateral for CEO / CTO’s to online context sensitive help for the End User.

I was the sole and first technical author engaged by TWI interactive (part of the world famous Sports Agent IMG).As a short term contract based in the Chiswick, UK HQ, I was tasked with providing high level documentation for the ICF (Interactive Content Factory) for the Industry Trade Show IBC (held every Sept. in Amsterdam.

http://www.bacs.co.uk/