Tacarra C. Email & Phone Number

Weaver, Al, Us

Weaver, Alabama, United States

My experience includes:Benefits Administration: Proficient in managing complex benefits programs, including COBRA, Medicare, and supplemental insurance.Healthcare Management: Expertise in guiding employees through healthcare systems and policies, ensuring they receive the best possible coverage.Open Enrollment: Expertise in managing enrollment processes, including new hires and dual enrollment, while adhering to enrollment dates and deadlines.Providing comprehensive guidance on a range of healthcare and wellness programs, such as health care, life insurance, medicare, mental health, supplemental insurance to help individuals make informed decisions based on their short-term and long-term circumstances.Assisting individuals in obtaining and completing necessary documents and forms to facilitate the timely processing of claims and appeals, ensuring compliance with relevant regulations and procedures.Explaining complex benefits decisions, including rating decisions, using my extensive knowledge of benefits and services, claim processing, and relevant information within the systems of record.Offering claim and appeal status updates, processing address changes, issuing notices, and managing banking information changes efficiently and accurately.Addressing inquiries with professionalism and attempting to de-escalate situations, meeting customer needs effectively before escalation to a supervisor.Demonstrating strong crisis intervention skills, assisting individuals during periods of crises, including potential suicide, homelessness, or financial hardship following a qualified status changeTeam Collaboration: Ability to work collaboratively with colleagues and cross-functional teams to enhance employee benefits programs.

Remote

Process insurance claims efficiently and effectively, while ensuring that they are handled in compliance with legal and regulatory requirements, and providing excellent customer service to policyholders and claimants

United States

I cultivate relationships and retain customers. I take an empathetic and consultative approach to persuade customers to maintain their services with att through complex issue resolution. I am successful by will effectively transforming a frustrated exchange into an excellent customer experience.

Remote

Provide customer service for accounts such as payment arrangements go over data plans bill cost how can customers pay off devices and take advantage of current promotions. I make offers of products like protection plans, features such as plus up data with international travel etc. I deepen the customer relationship by upgrading current products. I make sure Customers are taking advantage of all benefits Tmobile has to offer all while meeting call metrics and being aware of customer surveys. I’m continually creating an amazing customer service experience. I’m a top performer with goals of adding 9 lines a month and myself adding anywhere from. 25-45 lines with accessories and protection plans as well as features. Ensuring the customer has an amazing experience resolving 100% of all issues for call in and adjacent issues so customers don’t have to callback. Collections making sure I meet my Delinquent dollars metric! All while making over 1890 in bonuses for the month aside of my regular pay!Responsible for inbound/outbound calls via customer follow upsResponsible for selling Accessories, protection plans, adding lines of service products, and upgrading current hardwareRecognized as top salesperson for Several consistent monthsSuccessfully negotiated sales of over 16,940 in revenue with add a lines alone in one monthPartnered with company managers to plan sales strategyPartnered with company managers to discuss my best practices used to meet over metrics setResolved all customer concerns including adjacent issues to ensure 100 percent resolution and no immediate callbacks reducing customer efforts and increasing potential survey scoreCollecting delinquent dollars through savvy collection strategies to help customers maintain current accounts and balance p&l and increase revenueMake careful decisions resolving customer issues to keep p&l balanced

Sweden

As an At Home Advisor I’m responsible for answering customers’ questions — over the phone or via chat — about products, services, and accessories, including both software and hardware. Trouble shooting as needed, scheduling appointments in store for hardware issues that cannot be handled over phone or chat, correct case logging, checking repair status, all while adhering to compliance and policy guidelines. Continuous training to advance to a broader knowledge of products. I troubleshoot is software issues including but not limited to, iphone, ipad, ipod, apple watch any series, airpods, and beats by dre headphones. I am considered a csat superstar do to my ability to maintain a 100% survey and North Star rating for months at a time. I have completed training to be an iOS tech support agent for apple and been submitted to complete Mac training also considered for a position as a trainer due to my personality performance and willingness to grow! I’m constantly exceeding my goals setup during weekly coaching by my Team lead

Remote

My Alorica work from home experience has been being responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):

Remote

Telenetwork provides customer service and tech support for multiple clients.I was trained through an extensive pass or fail on the job training program to work on multiple contracts for clients for Telenetwork (which is now One-support) doing customer consulting and tech support for different clients such as Frontier Communications and Cspire.Typically Reports To:Tier2 techs and Team managerQualifications and Requirements:Proper phone, chat, and email etiquette with the ability to speak and write clearly and accurately

Crest Hill, Illinois, United States

I worked in marketing dept for a Health and Wellness Pain Management Facility which was a work performance-based environment.Cold CallingMy responsibilities included speaking with former, current patientsReaching out to potential patients.Filling health survey based on attentively listening to patients needsMaintain records of contacts, accounts, and ordersConduct Client SurveyDeliver closing based individual needs after reading scripts that entail Company products and servicesObtain patient info such as name address insurance info and enter info into the computerSchedule patient appointments with our Physical Therapy and pain management facility based on the most convenient locationBuild rapport quickly keep patients interested in coming in to follow up or visitOffering promotional offers to schedule appointments and sustain a relationship with previous patientsProcess patients insurance info they provide to see if it was accepted being a PPO based company.Meet quota on how many patients required come in the facility monthly based on performance quota

Bachelor Of Arts In Communication Concentration Business Communications, Communication, 3.0

This Bachelor's degree in Communication with a concentration on Business offers valuable skills. It enhances communication abilities.

Associate Of Arts - Aa, Early Childhood Education And Teaching, 3.7

The curriculum of higher learning program often includes courses that foster intellectual growth, cultural understanding, and global.