Digital Operator

• On site/Off site (remote) PC troubleshooting, repair, security consulting (virus removal and education), networking, optimizations and support services.• Remote assistance provided by telephone, e-mail and remote management software solutions.• Quicken customer and invoicing database management.

Comprehensive IT Solutions from Urban Computers - Delivering Down to Earth, Tailored Services Since 2001 in PC, Mobile & Network Technology for Over Two Decades:- Cybersecurity solutions & IT security consulting.- On-site, off-site, remote IT support & troubleshooting.- Network infrastructure setup, management & relevant services.- System connectivity and performance optimizations for all your devices.- Malware & virus removal + ecosystem restoration services- Cloud integration & services.- Mobile device support (Android + Google ecosystems, iOS).- Microsoft Windows support & upgrades (comprehensive support for all tiers of Microsoft Windows, including installations, upgrades, and troubleshooting).- Professional on-site support to address technical issues promptly and effectively.- IT consulting & strategic guidance to navigate technological advancements and align IT strategies with your business goals. - Robust data backup & recovery solutions to protect your data. - Extend your device's lifespan with reliable repair and maintenance services for PCs and mobile devices to keep your hardware running smoothly.- Seamless software installation, configuration & integration of new technologies into existing networks with minimal disruption and expert consulting."Why Choose Urban Computers?"1.) Our Experience: Over two decades of real-world industry expertise.2.) Communication: Ever feel as if you're speaking to a robo-salesman, that's feeding you a load of, "Geek-speak?" We're human here. We strive to make services accessible from layperson to industry savant.3.) Client-Centric Approach: Tailored solutions to meet your unique needs.4.) Reliability: Prompt and dependable services you can count on.

Provide consultation services, direct hardware, software, and remote support for LHN's continued operations. Specifically assist in matters relating to their implementation of software applications, online presence tools, and advertisement platforms.

Just on hiatus. Still maintaining my industry contacts.

• Building custom computers (both laptops and desktops), according to a customer’s specific needs. • Ordering components from our wholesalers, and building PCs from scratch.• Troubleshooting all makes and models of PCs. This includes identifying the problem(s), then: updating software or swapping hardware, removal of virus threats, system tune-ups and more.• Answering varying technical questions via telephone, e-mail and walk-ins.• Opening and closing of the retail location.• Utilization of Quickbooks accounting software during transactions, addition and modification of shop components, etc..• Managing and coordinating with 1-2 other full-time techs and the shop’s administrative assistant.• Specializing in PC security: Researching, organizing and implementing combined security solutions for different platforms (Win95 a/b, 98/SE, ME, 2K all sps, XP all sps, Vista beta RC1+, Vista 32&64bit, 7 32&64bit & Windows Server 2K3+).• Scheduled on-site work throughout greater Salem area involving installation of hardware and software. Also included on-site tutorial services, networking, emergency calls and more.

• Provided technical support to over 4,600 customers using OPEN's dial up Internet service via telephone, e-mail and walk-ins. Supported operating systems included: Win 95/98/ME/NT/2K/XP & Mac OS 8/9/10. Supported connection-related software included (but was not limited to): Internet Explorer, Outlook/Express, Netscape & Eudora (all versions and variations).• Tracked monthly statistics for all calls, e-mails, walk-ins and questions via local Excel spreadsheets.• Compiled customer information (username, number, problem(s) or question(s), along with solution) via Access database.• Involved hands on work (plus use of Telnet) at remote sites that provided access to customers out of the greater Salem area. This required replacement, configuration and testing of Portmasters, CSU/DSU’s and external modems.

• Built custom computers, according to each customer’s specific needs. This required assessing what type of system configuration would best suite them (and in what price range). • Troubleshooting all makes and models of PCs. • Answered technical questions via telephone and walk-ins.• Opening and closing of the retail location was required.• Use of Quickbooks during transactions was essential.