Software & Development • Designed and deployed efficient content generation tools leveraging C#, Node.js, Express, and Electron, reducing content creation time by 30%. • Developed a serverless, highly interactive React & MUI SPA website, improving user engagement by 60% • Oversee extensive XML libraries for maps, abilities, creatures, and NPCs, streamlining game content updates and improving load times by 20%.Project Management • Oversee and prioritize an average of 90-120 feature requests and bug reports across three JIRA boards, streamlining workflows to accelerate content releases from quarterly to monthly. • Established a cross-functional documentation system in Notion to centralize game lore, class design, and development guidelines, improving team alignment and project transparency. • Engage actively with player community via release announcements and developer showcases, fostering a responsive and player-centric development approach.Content Creation • Developed rich game content, including immersive quests, balanced abilities for six classes, and over 120 explorable zones, enhancing narrative depth, gameplay variety, and player immersion.

Contracting Firm: Apex SystemsProgram Management• Presented weekly financial and progress updates to business executives on critical initiatives, improving transparency and alignment.• Automated tracking for annual capital ($60M) and operations ($30M) budgets with custom Excel tools, reducing required FTE coverage from four to two and saving 80 hours per month in administrative time.• Oversaw a $30M Operations & Maintenance (O&M) program, ensuring budget adherence and efficient resource allocation.• Conducted detailed billing analysis to identify staffing gaps and correct erroneous charges, resulting in annual savings of $300K+.• Developed forecasting tools, improving forecast accuracy from ±30% to ±5% of actuals.• Led monthly deep dives on spending trends and billing anomalies, enabling a budget completion with 2% of funds remaining within defined targets.Project Management• Facilitated an 8-week operational alignment exercise, consolidating three operations teams into a streamlined DevOps model.• Provided individualized and group training on Microsoft Office and Clarity to enhance team efficiency and tool proficiency.• Served as lead project manager for a critical billing transformation project, consolidating eight manual billing workstreams into one automated process.• Coordinated four working groups across 18 departments and four vendors, hosting weekly team and leadership meetings to ensure project milestones were met.

See current position for full details; job functions remain consistent.

Project & Release Management• Led ~100 essential KTLO projects annually, ensuring seamless operations across six policy platforms. Managed the AnnuityNet4 Distributor View project as both Project Manager and QA lead, designing and executing the test plan to meet tight deadlines.• Transitioned financial reporting to a fully automated system, accurately tracking year-to-date costs and delivering forecasts within 10% of actuals, enhancing budget accuracy.• Streamlined project approvals by introducing a hierarchy-based system, expediting processes by assigning director-level approvals for projects under $50K.• Shifted from rigid waterfall releases to a flexible hybrid model with Agile practices, boosting annual output and eliminating year-end budget underspend.Relationship Building• Directed a cross-functional team across US & India, coordinating effectively across time zones.• Delivered “Lunch and Learn” seminars to simplify annuity products for the PMO team, improving product understanding and decision-making.• Redesigned deliverables for corporate branding and launched a self-service SharePoint for stakeholder access.• Cultivated strong, matrixed relationships as the primary liaison across departments, guiding prioritization through in-depth platform and process knowledge.• Increased stakeholder engagement by initiating regular 1:1 meetings, enhancing collaboration and recognized by leadership as a reliable PMO contact.Product/Program Management• Led the vision, portfolio, roadmap, and backlog for the Enhancements Program, ensuring alignment with strategic objectives.• Boosted channel engagement by 30% through targeted roadshows, user sessions, and executive updates, enhancing cross-departmental support.• Championed a “fast-follower” approach, identifying scope-reduction opportunities to deliver MVPs efficiently, balancing business needs and resource optimization.

• Trained new hires, including those without financial backgrounds, on complex annuity services and new business processes, ensuring effective onboarding and skill development.• Served as a subject matter expert on Qualified Plans (403b, 401a, SEP, Simple) and the AnnuityNet platform, providing expertise in support of technology enhancement projects.• Assisted clients and field agents with complex service issues and new business inquiries, effectively deescalating dissatisfied clients and resolving escalations.• Acted as a resource for team members by coaching and training employees on best practices and operational processes.

• Ensured regulatory compliance by applying risk management techniques, adhering to strict compliance standards while advising corporate house account clients in a call center environment.• Enhanced service quality by 30% through implementing quality assurance measures and continuous feedback loops to address client inquiries effectively.• Successfully obtained FINRA Series 7 and 63 licenses and registered as an Insurance Agent with Life, Accident, and Health lines.• Increased team performance by specializing in insurance and annuity solutions, delivering tailored illustrations to meet clients' specific needs.

Managed a staff of six at a shopping mall location