Thomas C. Email & Phone Number

Saint Paul, MN, US

• Software & Development
• Designed and deployed efficient content generation tools leveraging C#, Node.js, Express, and Electron, reducing content creation time by 30%.
• Developed a serverless, highly interactive React & MUI SPA website, improving user engagement by 60%
• Oversee extensive XML libraries for maps, abilities, creatures, and NPCs, streamlining game content updates and improving load times by 20%.Project Management
• Oversee and prioritize an average of 90-120 feature requests and bug reports across three JIRA boards, streamlining workflows to accelerate content releases from quarterly to monthly.
• Established a cross-functional documentation system in Notion to centralize game lore, class design, and development guidelines, improving team alignment and project transparency.

Eden Prairie, MN, US

• Contracting Firm: Apex SystemsProgram Management
• Presented weekly financial and progress updates to business executives on critical initiatives, improving transparency and alignment.
• Automated tracking for annual capital ($60M) and operations ($30M) budgets with custom Excel tools, reducing required FTE coverage from four to two and saving 80 hours per month in administrative time.
• Oversaw a $30M Operations & Maintenance (O&M) program, ensuring budget adherence and efficient resource allocation.
• Conducted detailed billing analysis to identify staffing gaps and correct erroneous charges, resulting in annual savings of $300K+.
• Developed forecasting tools, improving forecast accuracy from ±30% to ±5% of actuals.

See current position for full details; job functions remain consistent.

Minneapolis, MN, US

• Project & Release Management
• Led ~100 essential KTLO projects annually, ensuring seamless operations across six policy platforms. Managed the AnnuityNet4 Distributor View project as both Project Manager and QA lead, designing and executing the.
• Transitioned financial reporting to a fully automated system, accurately tracking year-to-date costs and delivering forecasts within 10% of actuals, enhancing budget accuracy.
• Streamlined project approvals by introducing a hierarchy-based system, expediting processes by assigning director-level approvals for projects under $50K.
• Shifted from rigid waterfall releases to a flexible hybrid model with Agile practices, boosting annual output and eliminating year-end budget underspend.Relationship Building
• Directed a cross-functional team across US & India, coordinating effectively across time zones.

Minneapolis, MN, US

• Trained new hires, including those without financial backgrounds, on complex annuity services and new business processes, ensuring effective onboarding and skill development.
• Served as a subject matter expert on Qualified Plans (403b, 401a, SEP, Simple) and the AnnuityNet platform, providing expertise in support of technology enhancement projects.
• Assisted clients and field agents with complex service issues and new business inquiries, effectively deescalating dissatisfied clients and resolving escalations.
• Acted as a resource for team members by coaching and training employees on best practices and operational processes.

Minneapolis, MN, US

• Ensured regulatory compliance by applying risk management techniques, adhering to strict compliance standards while advising corporate house account clients in a call center environment.
• Enhanced service quality by 30% through implementing quality assurance measures and continuous feedback loops to address client inquiries effectively.
• Successfully obtained FINRA Series 7 and 63 licenses and registered as an Insurance Agent with Life, Accident, and Health lines.
• Increased team performance by specializing in insurance and annuity solutions, delivering tailored illustrations to meet clients' specific needs.

Managed a staff of six at a shopping mall location

Ba, Psychology And Cultural Studies

As, Psychology