Antonio A. Email & Phone Number

Irving, Tx, Us

Dallas, Tx, Us

Dallas, Tx, Us

Develops, analyzes, implements and oversees short-term and long-term strategic business processes and plans to increase operational efficiency, meet strategic vision and achieve financial goals. Develops, presents and implements business case recommendations and tactical/operational strategies based on analysis of global and industry trends, company objectives and key stakeholders.

Dallas, Tx, Us

Perform a variety of technical and administrative tasks assisting the Director of Communications with day-to-day operations of a dynamic, and highly-driven technical support team for a fast paced, technology-centric financial services company related to the coordination, control and maintenance of telephony and unified communication devices, and other IT related hardware within the organization to ensure compatibility and integration with IT strategies.

Dallas, Tx, Us

• Provide the third level of support for all facets of IT; Aspect UIP, and Avaya server, network, telephony, wireless systems.• Configure, implement, and maintain various technologies managed by the SCUSA Information Technology department.• Perform Daily, Weekly, and Monthly Maintenance to insure system uptime and to be pro-active in finding potential problems.• Incident identification and resolution for site issues. Provide escalation to outside vendor(s); work closely with any vendor throughout all incidents or problem tickets.• Key participant in Change Implementation Management; submit change control documentation in accordance with Santander standards.• Accountable for IT asset management, inventory and disposal in accordance with Santander standards.• Assist and act as remote hands and eyes while troubleshooting issues with remote engineers.• Be available 24x7x365 to support end users on an as-needed basis.• Serve as the primary IT point of contact for the Site Director relative to site IT need, plans, issues, etc.• Support/Maintenance:• Design and Installation:• Document all relevant installation, maintenance and support work in tracking system.

Dallas, Tx, Us

• Strong analytical and diagnostic skills Telephony issues and maintenance on Avaya systems• Performed Daily, Weekly, and Monthly Maintenance to insure system uptime and to be pro-active in finding potential problems.• Provides Thin Client/Laptop/Desktop and End User Support to ensure accessibility of client tools and any telephony application• Incident identification and resolution for site issues and work closely with the any vendor throughout all incidents or problem tickets.• Key participant in Change Implementation Management and submits change control documentation in accordance with company standards• Accountable for IT asset management, inventory and disposal in accordance with company standards.• 24x7x365 availability to support end users on an as needed basis• Serve as the primary IT point of contact for the Site Director relative to site IT need, plans, issues, etc.• Provide Level 3 support for and maintain all infrastructure, work closely with other IT staff to develop and support systems and applications.• Ensure that all relevant systems are upgraded and patched when advisable.• Document all relevant installation, maintenance and support work in tracking system.• Perform ongoing research to insure that the company takes advantage of any significant technological advances, related to network infrastructure, telephony and services that are relevant to the business.• Ensure that telephony systems environment is secure and that all industry and regulatory best practice steps have been taken to protect company, its hardware, software and data from unauthorized access and use.• Design, configuration and installation of new technology into Santander environment.

Dallas, Tx, Us

•Creating/restoring workstation images. •Troubleshooting workstation network connectivity issues. •Setting up new workstations and printers to access the network. •Deploying newly procured equipment and software to the existing network. •Replacing existing hardware/software and removal of the hardware/software and transporting to a specified location. •Documenting moves/adds/changes in accordance with client inventory and SCUSA IT policies/procedures. •Troubleshooting issues regarding all hardware and software stated above. •Installation of software/hardware on workstations. •Work in cooperation with the various SCUSA IT groups/Vendors and other Service Support staff. •Attend internal client staff meetings as requested.

Parsippany, New Jersey, Us

Direct quality control efforts and continuous improvement programs for a start-up thermo polyolefin (TPO) roofing manufacturing company ensuring all company standards are met or exceeded.Design and implement quality systems and establish specifications ensuring product consistency.Lead process improvement and problem solving efforts by analyzing problems using Kepner Tregoe (KT) methodology supporting the decision-making process.Drive efforts to create a cohesive and productive infrastructure by conducting training for operators and other personnel detailing test methods, process specifications, and product quality requirements.Support and contribute to safety programs by participating in safety audits, inspections, and the safety leadership team; mitigate risk by creating an emergency response plan and internal safety website.Identify, troubleshoot, and resolve production line issues using PLC’s and Wonderware while providing IT support to maintain seamless operations.Design and develop potential new products via Auto-CAD and TPO production in support of business development and product growth efforts.

Bellevue, Wa, Us

As an Assembly II Specialist my responsibilities include the following;Provide manufacturing support and input to part installation and troubleshooting. Actively participate in the new product development and launch process. Provide manufacturing for other plant area and department activities. Coordinate Plant input and feedback. Provide manufacturing input to design and liaison engineers. Assist in the design selection processes. Assist in quality and production inspection. I have also been the down line, team lead, and FVV (Final Vehicle Verification) for Assembly II for the past three years, my duties included, but are not limited to; installation, development, and production support. Duties involve low level engineering assistance, problem resolution, training and other installation duties supporting various aspects of heavy truck production.

Herndon, Va, Us

As a NOCC Voice/Data Maintenance and Analysis I managed a, multi-vendor support group for the customers (as well as related internal departments) of Allegiance Telecom. On a customer level, my group served as an escalatory point for all major outages, such as fiber cuts and equipment failure. Chronic issues were then analyzed for trends, and preemptive measurements were taken to prevent unforeseen outages for the future. I also provided second (and often even third) level support for outages, which range from data and voice lines for small businesses to large circuits for major ISPs and peering partners. I was responsible for managing the maintenance and repair of Allegiance internal circuits and equipment. Switch, sales, and corporate sites were monitored and approached with the same priority as customers.

Herndon, Va, Us

Current duties include: provision of first and second level escalation supports to Data Network Operations Tech I and II; provision of technical information, support, network testing, troubleshooting, fault isolation, and ticket management as well as policy design and implementation; verification of proper escalatory routes within the company and follow through to resolution; provision of verification of the completed circuits from the customer premise to Cisco router. Current responsibilities include the understanding of Ethernet network topology, as well as LAN, WAN routing protocols. Technology familiarity includes, Cisco 1400, 1600, 2500, 2600, 3600, 5500, 6400, 7200, 7500 series routers, Lucent VINA, Ascend series routers, and Nortel CVX 1800 series modem chassis. As supervisor, I also perform some NT administration, including performance monitoring and optimization, backups, account creation and maintenance, scheduling, counseling, and management of all employees.

Herndon, Va, Us

Job duties: first, second, and third level escalatory customer support including, but was not limited to, LAN configuration, troubleshooting, personal computer, firewall, and proxy configurations; provision of assistance in email client/server and DNS configuration; and management of all employee scheduling and administrative needs. Supported software experience includes Win 9X to 2000, Win NT, limited UNIX, cobalt servers, and e-commerce front-end.