-Used gap analysis to drive decisions to improve understanding of standards to target audience -Performed ETL on testing data to insure KPI’s were being met. -Create pivot tables on department progressions on unit topics -Maintained Learning Management Systems (LMS) database by making sure individuals were hitting target understanding of topics-Connect to databases to create visuals in excel and Tableau about testing data, then explained findings to team-Established relationship with stakeholders to identify and support struggling individuals, raising average grades by 12 % -Consult on instructional design solutions to best meet learning objectives -Effectively developed a scope & sequence to optimize curriculum understanding

-Developed satisfaction survey for guest that tie into Marriott’s pillars of success-Scrubbed satisfaction survey data and conveyed analysis to key stakeholders in multiple departments to drive revenue. -Trained service staff to deliver exceptional customer service that aligned with corporate pillars of success