Tosin Adaraniwon Email & Phone Number

18 Ijaiye Road Ogba .Lagos

->Managed technology and administrative issues, enhancing overall operational efficiency.-> Enhanced brand identity and corporate positioning through effective communication strategies.-> Achieved a 95% customer satisfaction rate by responding promptly to inquiries across multiple platforms (calls, emails, social media).-> Successfully resolved 90% of customer complaints on first contact, ensuring maximum retention.-> Provided personalized customer service, leading to a 20% increase in customer loyalty.-> Implemented CRM updates, improving team efficiency by 30%.-> Coordinated cross-functional communication to resolve complex issues swiftly, reducing escalation times by 25%.-> Increased cross-selling and up-selling activities, contributing to a 15% boost in revenue.-> Generated weekly and monthly reports, highlighting a 10% improvement in renewal ratios.

-> Strengthened client relationships, leading to a 25% increase in client retention and a 20% boost in revenue.-> Managed a portfolio of high-profile clients, achieving a 98% client satisfaction rate through personalized service and proactive communication.-> Streamlined client communication processes, reducing response times by 40%.- Resolved complex client issues with a 95% first-contact resolution rate, enhancing client trust and loyalty.-> Conducted regular client feedback sessions, resulting in a 30% improvement in service quality.-> Led cross-functional teams to deliver tailored solutions, driving a 15% increase in client referrals.-> Developed and implemented training programs for junior team members, improving overall team performance by 25%.

Victoria Island, Lagos

-> Provided exceptional service to all walk-in customers, resolving complaints and inquiries with a 98% satisfaction rate.-> Ensured services were completed within specified turnaround times, improving efficiency by 20%.-> Managed policy liquidations and account reconciliations, achieving a 100% accuracy rate.-> Increased customer interest in company products, leading to a 15% rise in cross-selling and up-selling activities.-> Processed payments for walk-in sales and renewals, contributing to a 10% increase in revenue.-> Assisted with administrative and facility management tasks, enhancing the operational effectiveness of the Welcome Center.-> Successfully completed additional assignments as delegated by the Customer Service Officer, demonstrating versatility and commitment.

Plot 1412 Santa Clara Court Victoria Island Lagos

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. 2) Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

Bachelor Of Science (Bsc), Mass Communication/Media Studies

Hnd, Mass Communication/Media Studies, Lower Credit