Tad Bowman Email & Phone Number

Remote

Remote

• Currently I have 25-30 North American-based clients post-contract signing and become the main point of contact.
• I act as the voice of clients in interactions internally advocating with support, engineering, and management,proactively addressing issues, increasing resolution of issues by 12-24 hours.
• I ensure client satisfaction, perceived value, and reduce client churn by building trusted relationships. Regular contactled to 2x more meeting attendance, where new insight into needs is gained.
• Collaborating with sales and technical teams to explore additional product opportunities within existing contracts,increasing new revenue opportunities 9-15%
• Planned meetings with client executives to plan long-term roadmaps increased satisfaction scores for previous years.

Remote

• Direct client-facing contact for over 25 clients at rfxcel, including manufacturers, CPOs, CMOs, and 3PLs. ○ Remaining contact for clients post go live for all questions or issues, which lead to resigning. ○.
• Worked with clients post-sales to design their rfxcel SaaS software implementations, ensuring compliance withDSCSA regulations.
• Assisted clients with testing to develop a functional system and integration with 3rd party systems. Reusing createdworkflows to cut down on implementation time by 2-3 days.
• Prepared detailed project plans with target deliverable dates, resource assignments, workload management, and activityprioritization.
• Created training for end-users during and after the implementation of rfxcel software, This reduced new supporttickets 30%
• Developed an understanding of clients' business operations to provide valuable insights in utilization and futureneeds. This led to a 100% retention rate for all my clients.

• Primary point of contact and client-facing representative for Allscripts, electronic medical record software product.
• Managed daily operations related to client remote hosting requirements.
• Project manager for clients new implementations and upgrades. I coordinated activities between technical resourcesand my clients to ensure smooth projects and reducing length of downtimes.
• Regularly communicated with healthcare executives and managers to expedite issue resolution and address requests.
• Served as the escalation point for critical or SLA-impacting events when necessary, and assisting in keeping up timehigher than 99.8%.
• Oversaw clients; daily change control process to ensure operational efficiency.

Hospital For Special Surgery(HSS)

• Work as professional support for break/fix or daily maintenance of the Allscripts SCM product.
• Managed projects and lead analyst for all new projects, upgrades, or regulatory changes related to the EMR software.
• Maintained change management processes, ensuring smooth transitions for updates and changes which led to reducedregressions.
• Provided on-call support to address user inquiries and issues promptly, meeting SLAs for resolution 99% of the time.
• Configured clinical documentation systems to meet user requirements.
• Performed SQL database queries as needed for data retrieval and analysis.

Inova Healtcare

Children's Hospital Greater Milwaukee Area

BJC Healthcare Greater St. Louis Area

Design and build clinical documentation for BJC Healthcare using Sunrise Clinical Manager 5.5

• Technical Project Specialist IIUniversity of Kentucky Healthcare, 2006 – present
• Technical project management for various projects
• Configure Allscripts product
• Use SQL to support end users’ needs(reports, ad hoc queries)
• Support implementation of electronic medical record(EMR) project including:
• Collaborate with clinical staff to optimize workflow

• Manage server hardware and software
• Support Centra software including install, troubleshooting and end user support
• Creating training, and help documents
• Conduct training classes online
• Server Maintenance for all Mathematical Sciences serversPerform server maintenance including daily and monthly backups, defrag, ASR, virus scans andrestores. Administer Centra on-line conferencing software including.