Clinical veterinarian, surgeon, and managing veterinarian for pet resort that includes boarding, grooming and daycare for dogs and cats.

Compassion fatigue coaching helps people find out how to recover from compassion fatigue, burn out, and substance use disorder. As a compassion fatigue coach, Dr. Coles helps people develop wellness programs to focus on continually improving life balance.

Dr. Coles is an experienced medical writer regarding compassion fatigue, burnout, substance use disorder, and a vast array of other topics in human and veterinary medical science including oncology and parasitology. He provides documentation of technical, medical, and scientific information to governmental agencies, pharmaceutical and nutrition companies, scientists, physicians, veterinarians, medical technicians, and the public. Adept at managing multiple projects simultaneously, he meets deadlines while coordinating efforts with researchers, academicians, and pharmaceutical company executives, such as R&D department directors and industry leaders. He achieved certified completion of the American Medical Writers Association Pharmaceutical Specialty Core Curriculum Program in his quest to continually improve his writing skill.Experienced clinical and industry veterinarian with proven success writing and editing:• Clinical Study Reports published in refereed journals• Continuing Education articles for professional audience• Textbook chapters• Feature articles• Regulatory reports (such as Adverse Event Reports, Clinical Study Protocols, Final Study Reports, and Environmental Safety Study Reports)Specialties: Adverse event reporting, animal welfare law and associated regulations, anthelmintics, bovine viral diarrhea virus, canine cognitive dysfunction, cardiology, diabetes, diagnostic imaging, docosahexaenoic & eicosapentaenoic acid, equine protozoal myeloencephalitis, essential fatty acid supplementation, IACUC - Institutional Animal Care and Use Committee, NSAIDs, nutraceuticals, pain, pituitary dependent hyperadrenocorticism, radiology, vaccines, veterinary therapeutics, and West Nile virus.

Clinical veterinarian and practice manager for veterinary clinic associated with upscale dog and cat pet club resort, daycare, and boarding facility.

Monthly Monitoring Group Leader for non-profit, confidential organization that monitors health-care professionals, such as chiropractors, dentists, and nurses, recovering from addiction or other impairment. Our goals are to accurately report the recovery status of the health-professional to their licensing board and protect the public in the process.

o Managed documentation for highly technical questions about the anesthesia process in general and Alfaxan in particular. Wrote standardized answers and provided references regarding both label and off-label Alfaxan use. Primary pharmacovigilance veterinarian for Jurox, USA, reporting adverse events directly to the FDA.o Designed and gave Alfaxan PowerPoint presentations to key opinion leaders. Communicated complex concepts in a straightforward manner. Provided training material for Jurox staff.o Supported marketing. Assisted with development of marketing pieces and product strategies. Developed, wrote, and edited advertising material. o Interacted with faculty and students at universities, gave presentations, and built relationships.

Clinical and shelter veterinarian

Reviewed animal use statements and advised the university regarding animal welfare regulatory compliance. I interacted closely with the IACUC chair and the animal care unit attending veterinarian to ensure all animals the university cares for were treated properly.

Hired as a consultant with special knowledge of Adverse Event (AE) reporting based on training at Pfizer and Deprenyl Animal Health. Based on performance became the sole technical service veterinarian for Bimeda, North America from Dec 2005 to Jan 2010. o Participated in special projects such as meeting with five FDA veterinarians at their office in Silver Spring, Maryland, regarding the proposed marketing of a Bimeda product that had been voluntarily withdrawn from the market for over a decade• Gave successful PowerPoint presentation at this meeting, which was also attended by Bimeda, Inc. North America’s President, Pharma Development Manager, Director of US Quality Assurance, and Director of Regulatory Affairso Developed, implemented, and updated Technical Service Standard Operating Procedures for Bimeda, including procedures for the Product Support Staff answering the phone on the front lineo Served as liaison between clients and company executives, which honed the negotiation and conflict resolution skills that were developed at Pfizero Reported AE to the FDA (duties similar to those described below for Pfizer)

Hired as a consultant with special knowledge of Anipryl. Trained product support staff, territory managers, area sales managers and companion animal veterinarians regarding mechanisms of action, indications, dosage, and efficacy of Anipryl. Based on performance, duties expanded to include consultation on their entire small animal product line, which included hundreds of products.o Functioned as the initial contact for medical information from a variety of sources. Trained to triage and report Adverse Events (AE) in a timely manner according to Standard Operating Procedure.o Reported to FDA, USDA, and EPA on pharmaceuticals, biologicals, and parasiticides, respectively.o Participated in the medical review board process, which determined the level of compensation offered to owners of animals affected by an AE.o Entrusted with many sensitive, potentially litigious cases.

Technical service veterinarian responsible for responding to distributor, sales representative, general practitioner, and public phone inquiries about Anipryl, a novel treatment for Canine Cognitive Dysfunction and Pituitary Dependent Hyperadrenocorticism. Required a comprehensive knowledge and ability to communicate Anipryl’s mechanisms of action, indications, dosages, rates of efficacy, and adverse reactions.o Based on performance, the company created a new position with expanded duties in field technical services. The company-stated purpose of creating this position was to prepare for eventual promotion to director of the technical service department.o Detailed practitioners and clinic staff in one-on-one presentations as well as group meetings and dinner slide presentations in Kansas, Missouri, and Georgia.o Managed marketing and education for over 300 clinics in Greater Kansas City.

Edited manuscripts slated for publication in the internationally known peer-reviewed journal, Veterinary Medicine. o Based on performance, duties expanded to include development of topics of interest to the general practitioner and determination of the best expert to author an article on that topic. o Developed positive advocate relationships and worked as a liaison with thought leaders and experts in their field, encouraging them to agree to author manuscripts for publication. o Often worked with groups of these experts to provide a collection of related papers for publication of a symposium on a topic, such as feline urinary tract disorders or responsible antibiotic use.o Managed these projects from idea conception to final manuscript submission.o Developed a FileMaker Pro database, which was used to track manuscript progress. This database cut the time necessary to evaluate manuscript status by ~50%. o Technical editor for the 5th edition of the text Veterinary Values.

Thrived as clinic owner with responsibility for marketing, advertising, promotion, maintaining client satisfaction, accounting, employee management, and all aspects of running a small business.o Participated as an Anipryl clinical trial investigator for Deprenyl Animal Health.o Implemented novel marketing techniques such as non-profit pet contest benefiting wildlife rehabilitation efforts and improvement of the Kansas City Zoo. o Improved client education on veterinary health care. Wrote many clinic brochures explaining technical procedures to clients.o Achieved sensational growth soon after purchase of declining practice. Growth was due to improved patient care, marketing, and practice management. Gross income tripled. o The newly profitable practice was sold for twice the purchase price.

Gained confidence through exposure to critical care procedures. Worked with technicians and other veterinarians in a high stress environment, calming nerves and reassuring clients.