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Tad Drescher, Mba, Lssbb is listed as Business Transformation|Portfolio Management|Product Management |Customer Operations and Experience|Continuous Process Improvement|Operations Leadership at Progress Residential®, based in Greater Phoenix Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Tad Drescher, Mba, Lssbb.
Tad Drescher, Mba, Lssbb previously worked as VP: Business Transformation and Shared Services at Progress Residential® and Customer Operations Corporate Manager at Cable One. Tad Drescher, Mba, Lssbb holds Master Of Business Administration - Mba from W. P. Carey School Of Business – Arizona State University.
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PROFESSIONAL SUMMARY:Multi-industry operations and technology team leader focused on process improvement, product management, digital/business transformation, corporate strategy, change management, and customer experience. Servant leader known for building and leading high performing teams to execute on the organization’s strategic vision through operational and technology transformations. Known for implementing data and metrics driven continuous improvement culture in organizations and being a cross-functional, collaborative leader that builds stakeholder consensus across organizations.SKILLS:Customer Experience, Program Management, Corporate Strategy, Operations Leadership, Continuous Improvement, Mergers and Acquisitions, Field Service Management, Product Management, Digital Transformation, P&L Responsibility, Change Management, Business Intelligence, Enterprise Systems Management
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Scottsdale, Arizona, US
- Created and led the Enterprise Portfolio Management Office, responsible for corporate strategic planning, project governance, change management, business case creation for critical initiatives, and project management delivery. - Implemented new strategic planning, budgeting, and project governance processes, improving capital allocation and on time.
Phoenix, AZ, US
- Provided corporate leadership for service operations, including 950 field service associates and customer self service channels.- Created and led 85 member centralized service delivery operations call center increasing agent utilization by 40%.- Launched a SaaS mobile application that allowed customers to know what field technician would be arriving and.
Phoenix, AZ, US
- Led corporate strategy/internal consulting team that designed, implemented, and managed process improvement and operations strategy programs utilizing Six Sigma fundamentals and data analysis that produced $20M+ annual cost savings.- Responsible for mergers and acquisition due diligence and operations integrations focusing on process and system.
Phoenix, AZ, US
- Implemented a network outage reporting system, score carding, and redesigned the IVR system reducing customer phone calls regarding service issues by 10%- Led team that implemented SaaS field service and customer relationship management system that focused on improving the customer appointment experience.- Implemented field service management application.
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Tad Drescher, Mba, Lssbb works for Progress Residential®.
Tad Drescher, Mba, Lssbb is listed as Business Transformation|Portfolio Management|Product Management |Customer Operations and Experience|Continuous Process Improvement|Operations Leadership at Progress Residential®.
Tad Drescher, Mba, Lssbb is based in Greater Phoenix Area, United States, United States while working with Progress Residential®.
Tad Drescher, Mba, Lssbb has worked for Progress Residential® and Cable One.
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Tad Drescher, Mba, Lssbb holds Master Of Business Administration - Mba from W. P. Carey School Of Business – Arizona State University.
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