Product Analyst
CurrentAct as advanced support for merchants experiencing issues with Clover's Android-based point-of-sale systems. Write and execute SQL queries in order to conduct transaction-level investigations. Perform hardware and software-based investigations in order to create engineering bug reports. Identify trending issues, document the circumstances of those issues, reproduce system behaviors and provide information to engineers and developers in order to develop resolutions. Serve as point of contact for call centers located both in the U.S. and internationally. Develop product documentation, troubleshooting procedures, and engage other team members in order to continuously improve processes. Work with recruiting to identify and interview prospective candidates for future positions.