Tadeo Barrera Email & Phone Number

Tadeo Barrera is a Customer Operations Leader at Indigo. He possess expertise in public relations, leadership, social media, creative solutions, ventas and 5 more skills. He is proficient in French.

Listed skills include Public Relations, Leadership, Social Media, Creative Solutions, and 6 others.

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  Customer Operations Leader

  Indigo

  May 2024 - Present - Calgary, Alberta, Canada

  • Led a high-performing team of Customer Experience Representatives (CERs) in a large-format store, consistently exceeding KPIs in loyalty program enrollment, labor planning, and overall sales performance.• Managed multi-million-dollar inventory operations and implemented loss prevention strategies, significantly improving profitability and operational efficiency.• Achieved year-over-year sales growth, surpassing sales targets through effective omni-channel sales programs and enhanced customer experiences.• Championed technology adoption to improve customer interactions and streamline sales processes, boosting team performance.• Streamlined labor planning and scheduling, optimizing resource allocation and increasing team productivity while maintaining high customer service levels.• Organized and executed marketing events and community outreach, enhancing store visibility and brand presence.• Provided ongoing coaching and feedback, fostering a positive store culture and high retention rates.• Ensured compliance with health and safety protocols and contributed to strategic labor optimization aligned with corporate objectives.