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Brazil

As a Cloud Architect at SOU.cloud, I optimized Microsoft 365 Security infrastructure, conducted regular security assessments, and collaborated with vendors to ensure compliance with security standards.• Developed and enforced security policies to protect cloud-based assets.• Identified vulnerabilities and promoted security best practices across organizations.Design, implement, and optimize secure Azure and Microsoft 365 / Microsoft Security and Compliance cloud architectures.Develop and enforce security policies and procedures to protect cloud-based assets.Optimizing Microsoft 365 Security and Compliance infrastructure, implementing and maintaining security measures to protect systems and data.Conduct regular security assessments to identify and mitigate vulnerabilities.Collaboration with vendors to ensure compliance with security standards and best practices.Expertise in identifying vulnerabilities, managing vendor relationships, and promoting security best practices across the organizations.Advocate for security best practices across all teams and projects.Updated on the latest cloud security trends, tools, and technologies.SkillsSecurity Operations AnalystCyber Threat Hunting (CTH)CybersecurityInformation Security GovernancePython

Work From Anywhere

Working on projects and support Microsoft 365, Office 365, Azure.Configured and deployed servers to support a new cloud-based application, resulting in improved scalability and performance.Developed data pipelines in cloud-native environments such as AWS, Azure, and Google Cloud Platform.Used customer feedback to identify areas for improvement and develop targeted solutions, resulting in an increase in customer loyalty.Researched and identified innovative solutions to improve customer service processes.Utilized cloud computing technologies to reduce overall infrastructure costs.Developed a knowledge base of common customer issues and their solutions.Designed and implemented a secure, multi-zone hybrid cloud infrastructure, allowing for seamless integration between on-premises and cloud-based resources.Developed and maintained security policies and procedures to ensure compliance with industry regulations.Monitored and analyzed security logs to detect and respond to potential security threats in a timely manner.Configured firewalls and implemented advanced security protocols to ensure secure communication between systems.Documented and reported security incidents to upper management and external stakeholders.Developed and implemented encryption protocols that protected sensitive data in transit and at rest.Created secure user authentication and authorization systems that ensured only authorized users had access to sensitive data.Implemented security best practices to harden system security, resulting in a decrease in security incidents.Implemented IT security measures that reduced the risk of cyber-attacks.Performed simulated cyber-attacks to identify vulnerabilities and improve security posture.

Rio De Janeiro E Região, Brasil

Role Support: Microsoft 365 support and legacy IBM Lotus Notes email system.Service level 2 and 3 of the Call Queue.Training: Teams, OneDrive, SharePoint Online.Administration and support of Lotus Domino/Notes servers.Creation of a simple agent for spot corrections and views for generating reports in Notes applications.Role Projects:Support a customer's global team in the migration from IBM Lotus Notes to Exchange Online, performing features deployment, troubleshoot and corrections in the customer's environment. User scope: 6000 users, 4500 in Brazil and 1500 in Hispanic countriesSupport a customer's global team in the Tenant to Tenant and Workplace migration performing features deployment, troubleshoot and corrections in the customer's environment. User scope: 6000 users, 4500 in Brazil and 1500 in Hispanic countriesImplementation of Microsoft Teams in a client with an office in Brazil and Hispanic countries.Live event service deployment using Microsoft Teams Live events.Technical documentation (creation and updating of procedures and projects)User training.Skills: Azure · Microsoft 365 · Microsoft Teams · BitTitan · AvPoint Fly · Teams Live · Microsoft 365 · Office 365 administration · Document writing and preparation · Document writing · Document review · Document management · Employee training · Technical documentation · Server administration · Lotus Domino · Lotus Notes · ITIL.

Rio De Janeiro E Região, Brasil

administrative entity, responsible for the entire cycle and administrative routines such as: cash flow, accounts payable and accounts receivable, stock conference, budget and purchase orders of goods. Responsible for the entire HR cycle and routines such as Payroll, transportation vouchers, food vouchers, calculation of overtime, employee scales. Responsible for the standard of service quality and conduct of employees in stores, training them to have excellence in customer service and in closing sales. Responsible for the entire IT area of ​​the company, having implemented the entire commercial automation system (Colibri 8), performing system management, preparation and maintenance of inventories, price tables and product listings always optimally updated.installation configuration of fiscal printers and printers zebras, administrative routines in the BackOffice of the colibri 8 system, organization and preparation of financial and management reports. Migration from the Colibri 8 system to the Teknisa system, implementation and administration.

The role of a level 3 support analyst is to troubleshoot technical problems related to hardware and software:Responsible for performing the following tasks in troubleshooting for Windows and Office platforms of all versions, Lotus Notes, and specific ONS tools:Identifying and solving software and hardware problems.Performing diagnostics of network problems.Configuring and installing software and hardware.Performing preventive maintenance on IT equipment.Managing and monitoring servers and storage systems.Providing technical support for internal and external users.Documenting and recording problems and solutions.

The role of a level 3 support analyst is to troubleshoot technical problems related to hardware and software:Responsible for performing the following tasks in troubleshooting for Windows and Office platforms of all versions, Lotus Notes, and specific ONS tools:Identifying and solving software and hardware problems.Performing diagnostics of network problems.Configuring and installing software and hardware.Performing preventive maintenance on IT equipment.Managing and monitoring servers and storage systems.Providing technical support for internal and external users.Documenting and recording problems and solutions.Monitored customer accounts for suspicious activity and initiated investigations when necessaryCreated a comprehensive knowledge base of application-related issues, enabling faster resolution times for customers

The role of a level 2 support analyst is to troubleshoot technical problems related to hardware and software:Responsible for performing the following tasks in troubleshooting for Windows and Office platforms of all versions, Lotus Notes, and specific ONS tools:Identifying and solving software and hardware problems.Performing diagnostics of network problems.Configuring and installing software and hardware.Performing preventive maintenance on IT equipment.Managing and monitoring servers and storage systems.Providing technical support for internal and external users.Documenting and recording problems and solutions.Monitored customer accounts for suspicious activity and initiated investigations when necessaryCreated a comprehensive knowledge base of application-related issues, enabling faster resolution times for customersFacilitated support groups for clients with similar challenges to share experiences and provide mutual supportCreated and maintained a remote desktop support system.

Higher Technology Course (Cst), Cyber Defense, 5

Tecnólogo Em Análise E Desenvolvimento De Sistemas, Tecnologia Da Informação

Activities and Societies: Grupos de estudos e fórum de debate

Microsoft 365 Fundamentals, Microsoft 365

Microsoft Certified Solutions Expert (Mcse), Tecnologia Da Informação