Thiago Dias Email & Phone Number

I'm a results-driven Customer Support Specialist with a proven track record of meeting or exceeding performance and retention goals in a B2B SaaS environment. I excel at building and maintaining strong relationships with key stakeholders to ensure customer satisfaction and retention, and have a passion for streamlining processes and promoting growth.My expertise includes advanced technical proficiency with Martech tools, troubleshooting, and quality assurance. I'm skilled at navigating tricky support cases with patience, empathy, positivity, adaptability, and understanding. Additionally, I have experience monitoring team productivity to ensure optimal performance and support customer success.As the Founder and CEO of Hyped Bodega, I obtained the entrepreneurial skills necessary to start and effectively operate a small business venture. I conducted extensive research to remain up-to-date on relevant business and market trends, and utilized self-taught knowledge of various e-commerce software and technology to increase efficiency and productivity. Through continuous improvement and automation of several business processes, I generated a 650% increase in revenue during the first year of operation.Prior to my entrepreneurial endeavors, I worked as a Sales Specialist at Sherwin-Williams, managing new and existing customer accounts to ensure accuracy, satisfaction, and sufficiency of clients' product needs. I also generated daily sales leads and prospect large B2B accounts resulting in a 70% conversion rate.In addition to my technical skills and experience in business development, I prioritize relationship building and value-driven conversations for overall customer satisfaction and retention. I have a passion for problem-solving and analysis, and am fluent in English and Portuguese. My skill set includes proficiency in Microsoft Office Suite, cross-selling/up-selling, customer relationship management (CRM), customer support, and business process improvement.At my current role as a Customer Support Specialist at Wellframe, I continue to deliver exceptional customer success, prioritize work-life balance, and contribute to a supportive culture for employee well-being and growth.

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  Watertown High School

  High School Diploma