Andrew Duong Email & Phone Number

Dallas-Fort Worth Metroplex

• Developed product strategies, aligning roadmaps with business objectives, leading to a 20% reduction in time-to-market.• Orchestrated the delivery of 4 major product updates, significantly enhancing customer satisfaction by 60%.• Oversaw the complete product development lifecycle (Python, SQL, R), resulting in a substantial $180k reduction in product development costs and an impressive 30% improvement in time-to-market efficiency.• Managed client relationships, pivotal in a 50% increase in client retention and identification of valuable upsell opportunities.• Tracked and analyzed key product KPIs, driving iterative optimizations that resulted in a 15% increase in user engagement.• Provided strong leadership and mentorship to a team of product specialists, fostering their growth and driving a 90%

Dallas-Fort Worth Metroplex

• Curated product roadmaps with Agile methodology for Site Retargeting and IP targeting features with Jira/Confluence tools• Optimized website landing pages via A/B tests, achieving 13% click-through rate increase and 11% conversion rate improvement• Developed buyer personas based on feedback and analysis, resulting in a 25% retention boost and 14% upsell revenue increase• Conducted targeted campaigns with data analysis resulted in 18% churn reduction and 10% increase in customer lifetime value• Improved email marketing for target audiences, achieving a 25% increase in open rates and a 20% boost in click-through rates.• Conducted regular data analysis to identify optimization opportunities for clients using Google Looker tools and Google Ad Manager, resulting in up to a 35% increase in click-through rate and a 15% increase in return on ad spend.

Dallas, Texas, United States

• Educated guest with unique features, benefits, usage, and best care instructions for about 500+ products • Drove merchandise sales through in-store product placement and client-sales strategies achieving revenue of over $20 million• Executed 10+ store-wide key initiatives like inclusion and equity through strong guest relations while marketing the brand image• Provided guests with a world-class guest experience in the areas of product, culture, and community

Dallas, Texas

• Optimized 10+ client databases into accessible KPI visualizations using Tableau and R to streamline marketing approaches• Developed process models using 3+ programs from SQL, Excel, and Access to meet client’s expectations

Roanoke, Texas

• Upgraded 300+ products and units to current, up-to-date software for 100+ clients according to their specifications.• Implemented new product assembly and update process that reduced completion time by 43% • Controlled quality of products while maintaining an organized work environment with 4+ management groups

• Maintained check stand organization to create a pleasant customershopping experience.• Produced outstanding levels of customer satisfaction through timely,accurate checking and scanning of items• Sustained company standards for safety and maintaining check pointsto reduce liabilities