Tadvin Samir Khan Email & Phone Number

Windsor, Ontario, Canada

Windsor, Ontario, Canada

- Answer inbound calls related to CAA insurance policies;- Process payments and billing-related transactions for members;- Provide payment information on insurance products to members;- Document all communications & actions in the policy management system;- Direct members to licensed agents when appropriate;- Monitor team mailbox and respond/take action accordingly;- Appropriately handle, communicate and exchange sensitive and confidential information;- Complete administrative tasks as assigned by the team leader and according to business needs.

Windsor, Ontario, Canada

- Telecommute role to provide technical support to end users and retailer both by resolving problems related to mobile network service.- Responsible to provide excellent customer service resolve customers tech related issues by performing troubleshooting.- Analyzing customer demands and their increasing needs, showcasing the in-house benefits and offers.- Persuading customers to choose Fido & Rogers Offerings and describing their services to better opportunity seekers to keepthe customer within the family.- Demonstrate active listening & consultative skills and handling customer with professional & effective manner.- Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.- Successfully use all support tools to provide customer satisfactory end result.- Entering customer information into the data base system.- Payment related concerns and probing question to identify customer’s needs.- Exercise multi-Tasking skills when managing multiple systems and application during customer interaction.- Introducing self-service option to customers and walking them through how to use the application.- Ranked top among all agents for offering maximum self-serve.- Maintain organizational service level goals.- Offering different products which may beneficial to the clients.- Documenting every interaction precisely by following format in specific tool.- Developed mutually beneficial, respectful, and effective relationships with peers to ensure seamless coordination betweendepartments, maximize synergy, and maintain a shared vision, strategy, and focus.- Reviewed current operating procedures, identified areas of improvement, and implemented more effective measures.

Dhaka, Bangladesh

- Built own leads and maintained a healthy lead pipeline of contacts to reach out.- Increased sales by 25% in under 1 year by meeting with vendors/retailers and holding consumer training sessions on productknowledge.- Helped all department members including team leader to contribute in business growth and coordinated in all department program by administrative and field objective maintaining equally.- Developed relationships with senior decision makers within potential clients.- Collaborated development plan across 5 different departments and 100+ employees.- Managed a team of 23, establishing task, deadlines & sales targets that were exceeded by all staff members.- Actively managed distributor and contractor relationships within the assigned territory.- Worked collaboratively to collect clients & their work order with advance cash payment and end sales collection and maintain master data and presented to Director and Department head time to time understand business growth.- Had to calculate half yearly and yearly sales contribution and miscellaneous issues using MS Excel and Company software.- Supported department head to lead the team and achieve better than other departments.- Coordinated and planned with team to achieve results according to schedule.- Used CRM database to identify and track 1000+ potential clients in government and private sector.- Assist to build presentation for a meeting as per agenda and taking notes during and after discussion.- Managed all budgetary needs for each assigned chain accounts of team members to build collaborated successful teamwork.- Identified opportunities to grow volume and increased share with assigned chain accounts.- Handled maintenance report for orders requested and completed.- Served as the lead point of contact for all customer account management matters.- Forecasted and tracked key account metrics- Prepared and performed other duties when required.

Dhaka, Bangladesh

Dhaka, Bangladesh

Chattogram, Bangladesh

- Promoted benefits, loans and services offered by the Company to groups and/or intermediaries- Participated in the preparation of proposals and any other useful documents for the sale of group insurance plans.- Analysed our proposal compared to the competitors, where applicable, in order to highlight our strengths and weaknesses andprepared a report for management.- listened to customers demand, concern and trigger questions to identify needs.- Customized existing insurance program to suit individual client needs by analysing specific requirements.- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Higher Secondary School Certificate, Accounting And Business/Management

Secondary School Certificate, Business Administration And Management, General