Retention Specialist
Current•Engage with existing members, deliver high-quality customer service, and help them navigate their new health insurance plan•Advise customers on multiple insurance healthcare plans and benefits•Educate members on how to use their insurance plan benefits•Investigate and resolve members issues and escalate in certain cases•Sell or cross-sell additional services to meet member needs•Collaborate on special projects to expanding current services provided and bring additional value to members and work simultaneously with multiple systems and databases•Be a brand ambassador for Go Health Telecare team and ensure members sanctification