Taevosha Williams, M.S. Email & Phone Number

Austin, TX, US

Austin, Texas, United States

- Execute on one-to-many customer engagement strategies for our long-tail customers. The Strategic Digital CSM will thrive using analytics to prioritize in an ambiguous environment.- Monitor customer usage data, health indicators, and renewal dates to inform segment-specific success programs.- Ensure Envoy customers derive maximum value from their.

United States

Cambridge, Massachusetts

- Work collaboratively in a team of CSMs managing a shared install base of 12,000+ SMB, MM, and Enterprise customers- Engage customers emails and calls to resolve inquiries by aligning customers with the right resourcesPartner with internal teams like marketing, sales, product management, engineering, and customer training to maintain and grow customer.

- Onboarding new customers: guiding them through the process of getting started with a company's products or services.- Building relationships: regularly communicating with customers to understand customer needs and address any issues they may have.- Providing customer support: handling customer inquiries and resolving any problems the customer may.

- Use internal tools to create and execute a comprehensive client engagement and communications strategy that proactively maintains high customer satisfaction and strong alignment towards customer objectives- Develop a strategic account plan to manage customer deliverables from initial onboarding to completion- Serve as the HubSpot subject matter expert.

- Navigate a high volume of sales and product inquiries - Assist in removing technical barriers for our users and recommend best next steps/practices- Manage a high volume of sales and product-related questions- Partner cross-functionally within HubSpot to provide a world-class experience for HubSpot users/customers alike- Coordinate and arrange.

Cambridge, MA

- Help small and mid-sized companies realize the potential of digital marketing- Work closely and collaboratively with colleagues to develop and implement appropriate prospecting strategies- Conduct needs qualification analysis with specific prospects as assigned- Manage high volume prospecting to qualify leads through calls, emails, and social media.

Boston, Massachusetts

- Serves as the lead point of contact for all customer account management matters- Builds and maintains strong, long-lasting client relationships- Negotiates contracts and close agreements to maximize profits- Ensures the timely and successful delivery of our solutions according to customer needs and objectives- Develops new business with existing clients.

• Manages 14 program staff, 2 program operations, services, and implementation of programs and processes
• Leads monthly meetings, workshops, seminars, and recruitment of staff
• Creates and delivers PowerPoint presentations regarding program efficiency to internal and external team members
• Identifies issues and provides information to supporting site staff
• Prepares a variety of documents and reports such as attendance, budget, daily activity, and daily program content
• Translates Massachusetts Department of Early Education and Care (EEC) regulations into daily practices and program policies

Springfield, Massachusetts Area

Greater Boston Area

• Explained in detail various concepts in easy-to-understand terms
• Worked effectively with 20 students of various ages from children to adults at different learning levels
• Communicated with over 40 parents and teachers regarding their student/child’s progress
• Met with students on a one-to-one, small-group, drop-in, or classroom tutoring format(s) to provide learning assistance
• Engaged in academic activities with selected students either one-on-one or with small groups collaboratively with the school supervisor and staff members to assess the student’s needs and how best to address the need

Greater Boston Area

• Assisted in game day operations and management of 14 sport programs
• Recruited over 20 athletes for track and field
• Assisted in daily operations with coaching staff
• Secured and scheduled athletic facilities for intercollegiate practices and home contests in coordination with head coaches, athletic training and sports information; assisted with scheduling of rentals/outside groups.
• Provided appropriate orientation and information sessions for prospective and current student-athletes
• Assisted with the recruitment, hiring, training and assigning of work to 6 part-time staff and students

Springfield, Massachusetts Area

• Drafted business plan for summer workout program and tryouts
• Communicated with 450 student-athletes
• Managed and monitored 48 coaches and 30 sports programs
• Promoted academic achievement for student-athletes

Master Of Science (M.S.), Sport Leadership

Bachelor Of Science (B.S.), Sport Management

Activities and Societies: Vice President of the Multicultural Student Union