Tricia A. Bonilla Email & Phone Number

Schaumburg, IL

As a Client Manager with United Healthcare National Accounts, I am responsible for managing the overall delivery of benefits and services, including the implementation of new business, as well as the management of changes to UHC National Account customers; providing effective benefit consultation for plan revisions, managed care strategies, product.

Aurora, IL

Managed team built of 7 Client Service professionals supporting $25 million in revenue for 17 diverse clients in a 290,000 sq. ft. facility delivering 3rd party distribution solutions - inbound, order fulfillment, return services & assembly. - Improved customer's cash flow position and saved $31K in annual labor expense through root cause identification.

Bolingbrook IL

Sales revenue responsibility for 6 clients generating $6 million to satisfy customer marketing and product fulfillment needs. Facilitate customer requirements; issue resolution through root cause analysis and corrective action plans; facilitate QBR's meetings; SLA performance tracking & reporting; budget, reforecasts and profitability analysis.- Led cross.

- Led process improvement initiatives which resulted in $85K saving for the Materials Production department and 95K for the operations department through reduction in lead-time and waste.- Developed centralized reporting tool to capture volume and labor data to improve resource planning and to aid in improving the budgeting process.

Supported multiple Account Directors and 60 clients generating $14.5 million in sales to Financial Institutions to satisfy their web-based Educational Training needs. Spearhead the contract process and serve as the liaison between internal departments and client to ensure project completion and on-time delivery according to client specifications. Provide.

Managed team of procurement professionals responsible for purchasing 4,500 units of educational training print and digital media representing $3 million in cost of goods sold. Managed component and Bill of Material replenishment cycles, coordination of product release process and physical annual inventory with emphasis and E&O reduction and transaction.

- Managed the start up of our online Real Estate School and organized the Nevada Real Estate Schools distribution migration. Organized product set up on systems, managed product development and inventory replenishment.- Consolidated supplier billing in Accounts Payable department to increase buyer capacity by 20%.

Lead cross-functional teams to implement project utilizing DMAIC methodology.Projects:- Reduced Print Production Cycle Time. Led a five member cross-functional team and implemented a workflow process to reduce dead-time and re-work while improving quality. This reduced set-up costs by $15,000: 20% increase in capacity had an estimated revenue impact of.

Managed Client Services team and was responsible for maintaining Distribution Center annual budgets, monthly re-forecasts, spending analysis; managing temporary agency relationship for 40+ temps; handling facilities and equipment maintenance contracts; organizing OSHA compliancy initiative, the train the trainer program for forklift certification, safety.