Tricia A. Bonilla Email & Phone Number

Schaumburg, Il

As a Client Manager with United Healthcare National Accounts, I am responsible for managing the overall delivery of benefits and services, including the implementation of new business, as well as the management of changes to UHC National Account customers; providing effective benefit consultation for plan revisions, managed care strategies, product development, policy and procedure changes, legislative changes, and claim cost control. Acting as a lead to the Account Management Team, I am the main contact to analyze, investigate and develop creative solutions to client specific problems related to systems, claims, networks, providers, billing, and banking.

Aurora, Il

Managed team built of 7 Client Service professionals supporting $25 million in revenue for 17 diverse clients in a 290,000 sq. ft. facility delivering 3rd party distribution solutions - inbound, order fulfillment, return services & assembly. - Improved customer's cash flow position and saved $31K in annual labor expense through root cause identification and training. - Co-lead of 6S initiative; managed implementation of Kaizen project deliverables.- Developed acumen of the team through supporting, coaching & training. Redefined roles and responsibilities and established accountability for quality and financial performance.- Stabilization of customers vendor non-compliance program reducing average turnaround time from an average of 5-10 business days to within 24 hours.- Improved invoice accuracy by implementing a formalized review process and by identifying and solving root causes of the variances.

Bolingbrook Il

Sales revenue responsibility for 6 clients generating $6 million to satisfy customer marketing and product fulfillment needs. Facilitate customer requirements; issue resolution through root cause analysis and corrective action plans; facilitate QBR's meetings; SLA performance tracking & reporting; budget, reforecasts and profitability analysis.- Led cross functional team to stabilize and solidify a Top 20 account worth $4 million.- Aligned team to drive and develop custom ship program to help our client gain Best In Class status with their #1 customer through consistent performance of >95% for on-time delivery.- Capitalized on opportunity to increase business by $60K by offering full service solution including corrugate sourcing for POP seasonal promotions. - Managed multi-DC fulfillment project saving customer $15K during 4th QTR peak season.- Employee Engagement - In 2010 our facility had one of the lowest engagement scores across the division. By utilizing leadership seminars, team building exercises, peer recognition system & establishing an engagement committee, our facility achieved the highest Employee Engagement scores across the entire division for 2 consecutive years.- Through partnership development of one of the facilities larger accounts we were able to secure bid for 3 additional business units resulting in additional $250,000 of revenue.- Identified billing and invoicing gaps resulting in $75,000 additional revenue.

- Led process improvement initiatives which resulted in $85K saving for the Materials Production department and 95K for the operations department through reduction in lead-time and waste.- Developed centralized reporting tool to capture volume and labor data to improve resource planning and to aid in improving the budgeting process.

Supported multiple Account Directors and 60 clients generating $14.5 million in sales to Financial Institutions to satisfy their web-based Educational Training needs. Spearhead the contract process and serve as the liaison between internal departments and client to ensure project completion and on-time delivery according to client specifications. Provide program functionality demonstrations and post-implementation support.- Standardized custom order fulfillment process for $250K client, which resulted in reduced freight and support expenses, improved client relationship, and retained sales.- Prevented a $35K loss by resolving print production communication gaps to meet deadline.- Identified and resolved invoice processing issues causing excessive client complaints; resulted in reduced aging receivables for the client improving the declining relationship.

Managed team of procurement professionals responsible for purchasing 4,500 units of educational training print and digital media representing $3 million in cost of goods sold. Managed component and Bill of Material replenishment cycles, coordination of product release process and physical annual inventory with emphasis and E&O reduction and transaction accuracy.- Implemented project to automate inventory transactions to improve data integrity and reduce data entry from 20 to 4 hours per week.- Reduced stock out’s and improved restock turnaround times by improving coordination of product release process, enhancing inventory management tools and examining the process to handle unforeseen fluctuations in demand.

- Managed the start up of our online Real Estate School and organized the Nevada Real Estate Schools distribution migration. Organized product set up on systems, managed product development and inventory replenishment.- Consolidated supplier billing in Accounts Payable department to increase buyer capacity by 20%.

Lead cross-functional teams to implement project utilizing DMAIC methodology.Projects:- Reduced Print Production Cycle Time. Led a five member cross-functional team and implemented a workflow process to reduce dead-time and re-work while improving quality. This reduced set-up costs by $15,000: 20% increase in capacity had an estimated revenue impact of $200,000. - Reduced Supplier Invoice Aging. Transitioned accounts payable position and reduced aging receivables, reduced penalties and increased rebates.

Managed Client Services team and was responsible for maintaining Distribution Center annual budgets, monthly re-forecasts, spending analysis; managing temporary agency relationship for 40+ temps; handling facilities and equipment maintenance contracts; organizing OSHA compliancy initiative, the train the trainer program for forklift certification, safety programs related to proper lifting, fire and tornado.- Reduced 3PL month-end billing cycle time by 80%.- Spearheaded intern program and implemented Bill of Lading system based on complex customer routing instructions and reduced 20 hours of manual work per week.- Implemented international drop-ship program in Canada to reduce transportation expenses by 10%.- Created outsourcing storage strategy for increased scalability.