• Reduced alert noise through detection engineering and assisted in rewriting rulesets to optimise readability• Participated in incident response activities, including log analysis, threat containment, and remediation efforts• Performed ad-hoc data gathering to generate on-demand user activity reports, supporting clients in their internal investigations• Managed custom-built appliances from initial barebones configuration through testing and final deployment• Managed Data Loss Prevention (DLP) solutions for customers and served as the primary point of contact for troubleshooting issues• Built, configured, and maintained an OpenVPN split tunnel for internal access to our platforms• Managed digital certificate creation, distribution, and renewal to ensure secure communications and system integrity• Assisted with the development, maintenance, and rollout of agents deployed to customer environments• Contributed to the internal knowledge base by leading the creation of specialised guides, leveraging my expertise in appliance building, agent packaging, DLP, and reporting• Utilised VMWare for malware and phishing email testing, analysis, and containment• Provided guidance and training to junior analysts, enhancing their skills and team performance• Engaged with clients to strengthen their security posture by delivering reports, presentations, and remediation recommendations

• Monitored and analysed security events, triaged alerts, and conducted security investigations• Performed threat hunting using advanced techniques and threat intelligence• Engaged with clients to enhance their security posture, providing reports, presentations, and remediation recommendations• Developed and maintained installation packages for software agents• Managed digital certificate creation and distribution• Generated and resolved issues in client security reports• Provided guidance and training to junior analysts• Fine-tuned security rulesets to improve detection accuracy• Designed dynamic templates for reporting and communication• Proficient with OpenVPN, OpenSSL, VMware, SharePoint, Dynamics, Search Inform, Domain Checking• Assembled and configured secure, reliable custom security appliances for clients

• Observed and learnt how to monitor and analyse security events, manage alerts, and investigate security issues• Supported threat hunting activities and gained experience with advanced tools and intelligence• Assisted colleagues in creating client reports, presentations, and recommendations, developing a deeper understanding of client interactions• Shadowed colleagues in the creation of installation packages for security appliances and software• Helped with digital certificate creation and management, learning best practices• Supported the team in identifying issues in client security reports• Conducted research on security rules to expand my understanding of detection and response• Assisted team members with tasks involving OpenVPN, OpenSSL, VMware, SharePoint, and other security tools to build hands-on knowledge

• Managed technology across primary and secondary school sites.• Supervised technical apprentices for 3 to 6 months.• Handled all inquiries for a third-party web portal outside my primary responsibilities.• Ensured all Service Level Agreement (SLA) targets were achieved or exceeded.• Used SysAid ticketing system to log queries related to staff or student issues ranging from data recovery to sound issues on laptops.• Repaired and rebuilt staff and student desktops/laptops, including software or hardware issues, utilising WDS for Windows/MacOS updates.• Ensured all equipment was asset-labelled and logged in FileMaker.• Performed server maintenance, including server checks and UPS battery replacements.• Managed network infrastructure by patching Ethernet cables into patch panels and Cisco switches, conducted IPerf and Heatmap testing.• Created and modified Group Policy Objects (GPOs).• Managed user accounts in Papercut synced with Active Directory.• Utilised SCCM for device monitoring and security breach detection.• Conducted virus scans and used removal tools to clean infected machines.• Troubleshoot a variety of devices including networks, docking stations, projectors, desktops, Macs, iPads, and laptops.• Managed email aliases for staff/student name changes and set up printers, ensuring connectivity and service functionality.• Implemented security measures such as BIOS passwords, BitLocker data encryption, and secured exam materials.• Configured Cisco IP phones and maintained projectors, including bulb replacement.

• Booked and repaired iOS devices, Macs, Beats, MacBooks, and Samsung phones using FileMaker; diagnosed faults via Apple Global Service Exchange, restored devices to factory settings, and updated firmware.• Packaged repaired units with accessories for shipment, resolved server issues due to data entry errors, and organised kits for training events.• Consistently met daily performance targets.

• Booked repair jobs in-store, at repair centres, or with third parties; handled refunds, exchanges, and cash transactions, including end-of-day cash-ups.• Troubleshot and repaired a range of electronics (laptops, desktops, tablets, TVs, vacuums, microwaves, printers) and set up customer devices (laptops, Macs, all-in-one PCs, printers, Fitbit devices).• Prepared pre-setup machines with recovery USBs for sales and smooth software installation.• Delivered data services (transfers, recovery, wipes), virus removal, health checks, and installed hardware/software (screens, RAM, CPUs, motherboards, OS, and Microsoft Office).• Guided customers in choosing and building laptops or PCs and managed inquiries via phone and email.• Ensured adherence to schedules, product stocking, and a clean, safe environment in collaboration with the team.