Taft Love 🛫 Email & Phone Number

Austin, Texas, Us

Growing businesses partner with Iceberg to get GTM operations right before they are ready to invest in a qualified, in-house operations program. Get the skills and experience of a team that costs upwards of $1m per year — for about the cost of a CRM admin.Founders and VPs, we can help if: - You're ready to graduate from "Wild West" to a well run revenue organization- You're hungry for an operations thought partner- Getting trustworthy data and metrics out of your funnel takes too much of your time- You hired/inherited a CRM admin when you really needed a strategist- Someone needs to refine and document processes that live in people's heads- You want to focus on growing your business instead of firefighting

San Francisco, California, Us

Joined Dropbox via acquisition (DocSend). Post-acquisition, I continued to run DocSend's sales program. Over the next two and a half years, I grew into a leadership role that encompassed DocSend sales, HelloSign sales, and Dropbox's strategic vendor sales program. After more than two years of sales leadership, I was offered an opportunity to join Dropbox's operations team to lead Commercial Strategy & Operations. Today, I serve as head of Top of Funnel Operations — basically, that means I own all of the strategy and operations linking Marketing and Sales for the purpose of increasing conversion rates on marketing-sourced leads.

I advise multiple SaaS startups on sales and revenue operations. The list includes Rattle, Outset, Scale Venture Partners, and more.

Working with a group of talented SMB and MM sales professionals to sell the most secure and user-friendly document management tool ever built.

San Francisco, Ca, Us

- A people leader tasked with building high quality pipeline for SmartRecruiters' sales team and helping all revenue teams operate smoothly.- Quickly scaled the sales development team from three reps in a single location to 25 in three locations.- Scouted, opened, and staffed a satellite sales office in the US.- Built a sales development team in a satellite office in Germany to serve the EU sales teams.Sales Development- Responsible for managing four teams across two continents.- With the help of top-notch managers and team leads, increased volume and value of opportunities across all teams, including enterprise outbound.- Created a clear career path for SDRs, leading to multiple promotions.- Worked with multiple teams to create a training program for new sales hires that prepares them for their current role as well as future roles.- Developed a management training program that prepares individual contributors to successfully lead others.- 100% retention (no voluntary exits).Business Operations- Responsible for prioritizing, designing, and managing multiple complex projects in cooperation with teams across the company.- Manage a director and analyst to serve sales, customer success, renewals, finance, and marketing teams.

San Francisco, California, Us

- Oversee three sales teams in two locations (east & west coast offices). Responsible for hiring, compensation, promoting front-line management, monitoring unit economics, and quarterly projections.- Created PandaDoc's vSB (Very Small Business) sales team to address the fact that the existing sales model (SDR + AE) was not an economical way to address over 80% of PandaDoc's inbound leads.- Since its launch, vSB team exceeded revenue goals every month. In April and May, vSB exceeded revenue goals by 46% and 62%, respectively.- Built an outbound SDR process from scratch.- Responsible for sales operations and Salesforce administration for all sales teams.- Work closely with marketing and customer success to create efficient processes and ensure the collection of clean, actionable data.- Increased average seats per opportunity by 380% over two quarters by creating an aggressive outbound strategy and moving PandaDoc upstream.- Worked closely with other sales managers to increase close rate by 4% and average deal size by over 60% between Q3 2015 and Q1 2016.- Maintaining a 100% retention rate on the SDR teams by creating a clean onboarding process, a clear path to advancement, and an accelerated training program.

Berkeley, Ca, Us

LeadGenius works with B2B sales and marketing teams like Zenefits and Stripe to research high quality prospect data. Our goal is to give clients a competitive advantage by providing customized and actionable prospect data at scale.- Started as a Jr. Account Executive on a nine-month promotion track to full Account Executive. Reached 180% of quota during my third month and was promoted to Account Executive early. - Tasked with training other Jr. Account Executives how to prospect into new businesses.- Highest producing salesperson on a team of 9 during my first quarter as AE.

San Mateo, Ca, Us

Keen's Storefront software is a cloud-based E-Commerce suite for the $640B print industry.- Hired with a class of two other SDRs. Was the first and only from that class to be promoted to Account Executive.- Assisted in building the sales process with focus on the handoff between SDR and AE teams.

Responsible for planning and teaching English classes to students of all levels. Other duties include event planning, summer/winter camp coordination, and training Korean teachers to better instruct ESL students.- Taught English to students of all levels including elementary, high school and university.- Awarded 2012 Teacher of the Year in Song-Seo school district.- Placed second in the 2013 National Teaching Competition for innovative lesson planning.

Yooii Studios is a start-up tech company based in Seoul, South Korea. Yooii makes cell phone applications and concentrates primarily on utility apps.- Developed and implemented a sales and marketing plan to engage English-speaking prospects.- Worked with Korean, Chinese, Japanese and Russian marketing managers to plan and coordinate effective marketing strategies.- Participated in several stages of the design and development cycle, acting as a consultant for the creation of all English language applications.

Financial crime investigator responsible for coordinating complex long and short-term investigations. Managed multiple cases simultaneously, many of which were multi-jurisdictional and require cooperation with other local, state, and federal agencies. - Responsible for managing teams of officers and investigators to complete investigations efficiently and on schedule.- Coordinated with local, state and federal prosecutors on all major cases.- Developed a plan of action to mitigate serious manpower issues affecting the police department and its ability to serve the community. The plan was approved, implemented by the city and funded by the state and federal government.

As master patrol officer, I was the senior patrolman on my duty shift and an informal leader. My duties included patrolling an assigned district, enforcing State and Federal laws, conducting short-term investigations, training new hires and occasionally supervising junior officers.

As a patrol officer, my duties included patrolling an assigned district, enforcing traffic laws, enforcing all other State and Federal laws and conducting short-term investigations.

Master'S Degree, Organizational Leadership

Education record