Xerces Khan M. Taganas Email & Phone Number

Makati, Ncr, Ph

• Leads the Product Creation Process from conceptualization, design, formulation and approval of new products and services encompassing all Product Lines. • Ensures the stability of incumbent ICT Solutions through Product Enhancement Initiatives and monitors the Product Development Cycle of the Company. • Contributes to the management performance of the Division and supports the delivery of organizational and strategic goals. • Established the Product Development Core Pillars and Organizational Chart to produce skilled and talented Product Architects responsible for driving the Business Revenue of ETPI toward a full-blown ICT Solutions Provider. • Handled Network Solutions Portfolio across different Brand Variants and oversees the different product domains for both Connectivity Solutions (Internet, Data, Voice, and Satellite) and ICT Solutions (Cybersecurity, Cloud, Data Center, Business Applications and Managed Services). • Responsible for acquiring and securing Business Partnerships from prominent ICT Distributors, and OEM Brands to Expand ETPI’s Product Portfolio.• Effectively executes Cross Functional Roles to communicate and cascade New Products and Services within the Organization. Facilitates competency building programs through internal trainings, enablement sessions, technical roadshows, and certifications to ETPI Support Teams for both Commercial and Technical Stakeholders. • Responsible in discovering market driven ICT Solutions through the Product Road mapping and Accountable in the execution of various Product Launch of the Company.

• Conduct research and development activities that close technical for innovative products, processes, and services. Develop and propose research ideas leveraging relations with customers, suppliers, and technology partners and mature them in to structured projects.• Lead all technology and innovation initiatives for the project. This may include working with the technology community to develop solutions in data collection systems, mobile applications, social media and knowledge management platforms, monitoring, and improved data sharing between agencies.• Coordinate with data managers on the monitoring of species-related threats and make recommendations for technological process improvements.• Provide technical leadership and direction to senior program staff and ePLDT partners in the use of technology solutions and innovative approaches to support activity outcomes.• Provide recommendations for technology improvements.• Identify needs and opportunities and communicate them to the technology community.• Work with technology innovators to bring proposed solutions to scale.• Responsible for Productizing ICT Offerings (DRaaS Replication, DRaaS Archiving and DNS Security)• Performs the following tasks: Product Build Strategy, High-Level Project Plan, RFP Process, Product Description, Business Case, Detailed Project Plan, POC Process, MRSB, Technical Build, Technical Enablement, Product Process Sign-off, and Product Service Manual.

• Create relevant processes pertaining to Product Creation and Project Delivery.• Execute Governance and Product Management deliverables on-time, in-scope and within budget.• Implement business practices and execute effective performance to the stakeholders.• Perform and Develop Products on Security and Services: Product Conceptualization: Product Overview, Objectives, Scope and Limitations, High-level Timeline, Ideation Screening. Business Casing: Service Description, Competitive Landscape, Proposed Product Offerings, RFI, Technical Recommendations, Customer Technical Information Form, Sales Forecast, Business User Requirements, Business Case Simulation, ManCom Approval. Go-to-Market: Provides technical and commercial inputs to the Project Manager; Participates with the Product Handbook Creation and Service Agreement documentations.• Develop processes aligned with company standards in executing all customer-impacting programs• Develop project schedules, cross-functional deliverables, detailed timelines, project priorities and cross-project dependencies.• Prepare weekly Documentations such as Project Gantt Chart and ManCom Reports.• Actively participate in Product Kick-offs and Product Trainings.• Conduct Roadmap Presentations and Pre-sales Discussions to the Enterprise Customers.• Product Architect assigned in developing Eastern Communications Managed Endpoints, DDoS Protection, Software-Defined WAN, Voucher-based Wi-Fi, and Storage as-a-Service.

• Appointed as one of the Core Brand Ambassadors of Eastern Communications in promoting and socializing the various Products and Services to our Customers. • Responsible in assessing the commercial feasibility of either a prospective or a newly developed area.• Responsible in market sizing, identifying specific target segments, defining the hero products for the intended market industries, and obtaining the approximate investment required to proceed with the planned projects.• Successfully conducted and actual market scan to discover the need for Telco Facilities and ICT Solutions Nationwide.• Executed a critical High-Level study on Comprehensive Land Use Plans of the prominent business areas in GMM for Fiber Expansion and Technical Operation Center GE capacity upgrade.• Executed saturation activities for FTTX/FTTH roll-out in Major Business Districts of Metro Manila.• Coordinates with Marketing Communications to develop marketing campaigns critical to achieve the desired organizational management objectives.• Initiates collaboration with Product Development Group to create synergies with other telco service providers (local and international) and ICT Providers in productizing solutions relevant to the business.• Coordinates internally for competitive margin analysis, proposed product enhancements, sales target planning, marketing strategies and marketing campaigns, to increase the market share of the company in the telco industry.• Actively participates on Site Surveys, Test Market procedures, and Facility Expansion Planning Sessions.• Executes market intelligence, solution probing, and campaign management to gain insights related with the emerging network trends.• Represents the Company in Government ICT Forums, Property Developers Technology Roadshows, OEM Product Cascades, and other Business Driven Events related to telecommunications.

• Technical Pre-sales Engineer of PLDT SME Group. Handles all complex products & services. (ISDN PRI, SIP, leased line internet, IPVPN, Diginet, Metro E-Line, IPLC, ICT (Information and Communications Technology: IaaS, SaaS, DRaaS, UCaaS), Co-location, (Business Solutions: Structured Cabling, Video Monitoring, Asset Tracking, CRM, Point of Sales applications, and call management services).• Provide technical support to SME Group Sales team during strategic and key sales calls, presentations, negotiations, and bidding.• Ensure verification (including field survey) of required core network and access facilities as a reference for network/solution design, pricing, and sales proposal to customers.• Monitor available telecom facilities (Cabinets, Nodes, MSAN, MSAP).• Verify and provide cable facility assignment in close coordination with other provisioning Support teams, Engineering, and PLDT Group affiliates SMART, ePLDT, Digitel, IPC etc.• Recommend and design customers In-House cable solutions to utilize the services they availed from PLDT.• Lead the POC of various products with customers at PLDT’s Innovation Laboratory.• Prepare deliverable/feasible network configuration/solution designs for customers’ Internet, Data, ICT and Voice services.• Prepare project scope and costing, in coordination with PLDT Engineering, telecom affiliates, Corporate Bid & Offer Management Dept., for special build business case analysis and sales proposals.• Provide valuable contributions to the development and improvement of solutions/products/services based on an in-depth understanding of customers’ technical requirements.• Solutions Manager Officer-In-Charge for the entire GMM South Sales Team – PLDT SME from October 2015 to April 2016.

Philippines

• Microwave IP PDH Provisioning• Microwave Transmission Testing and Troubleshooting• Multiple Site Audit, and Site Expansions• 3G and 4G/LTE Bandwidth Capacity Integration• Fieldwork: Copper to Fiber Migration (3G to 4G/LTE Globe Telecoms Migration Roll-out Project)

Bachelor Of Science In Electronics And Communications Engineering, Engineering

Automotive Technology