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Taha Hamad is listed as Senior Collection Specialist (B2B) at A2Z GROUP OF COMPANIES at A2Z DEBT SOLUTIONS, based in Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Taha Hamad.
Taha Hamad previously worked as Team Leader Credit & Collection Specialist (Cooperation B2B) at A2Z Debt Solutions and Senior collection executive at Tahseel - Hadaf Al Khaleej Debt Collection. Taha Hamad holds Bachelor'S Degree, Industrial Engineering, Second Garde from Sudan University Of Science And Technology.
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• professional skills in collection for high outstanding from Write off Cases/Skip Cases/Hard-Core+ cases with top target achievement.• Deep Tracing skip customers, successfully contacting right party and/or third party references to reach a settlement and collect the outstanding amount.• Work on hard-core portfolios including (DU, FAB , ADCB , etc.) and various commercial clients.• Review the list of assigned customers daily mainly UAE citizens and secondly most of the nationals to identify past due invoices and make a successful settlement.• Make collection calls, field visits, communicate via email and dunning letters in order to collect past-due items in the most professional manner.• Report on daily metrics identified y the department with may include a number of customer contacts, credits initiated, past due balances collected, etc.• Make recommendations on the settlement with customers who have service issues or billing disputes.• Work in a team environment and participate in daily, weekly and monthly team meetings.• Experience in CRM.
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Ongoing review of team productivityEnsuring team goals are aligned to business strategy and goalsPublishing reports, Pending Report, Productivity Report, Roster, allocation reports, providing required data as & when requiredLead a high performing team through ongoing change management to maximize business performanceBe the point of contact for business.
Dubai, United Arab Emirates
Dubai, United Arab Emirates
Contact customers regarding collection and payments issues, maintain trustful relationships and ensure proper coordination with clients for timely payments, payments schedules and agreements, provide proper information on various offers and resolve client discrepancies disputes complaints, updating summary calls with memos on HKDC & CRM systems, maintain.
Sudan
*Manage large amounts of incoming phone calls*Generate sales leads*Identify and assess customers’ needs to achieve satisfaction*Build sustainable relationships and trust with customer accounts through open and interactive *communication*Provide accurate, valid and complete information by using the right methods/tools*Meet personal/customer service team.
Sudan
*Present, promote and sell products/services using solid arguments to existing and prospective customers*Perform cost-benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationships*Reach out to customer leads through cold calling*Expedite the resolution of customer.
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Taha Hamad works for A2Z DEBT SOLUTIONS.
Taha Hamad is listed as Senior Collection Specialist (B2B) at A2Z GROUP OF COMPANIES at A2Z DEBT SOLUTIONS.
Taha Hamad is based in Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates while working with A2Z DEBT SOLUTIONS.
Taha Hamad has worked for A2Z Debt Solutions, Tahseel - Hadaf Al Khaleej Debt Collection, Sudanese Electricity Distribution Company, and Alwaseet Electronics Company.
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Taha Hamad holds Bachelor'S Degree, Industrial Engineering, Second Garde from Sudan University Of Science And Technology.
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