Taha Javed Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

**Analytics and Business Intelligence**

Edmonton, Alberta, Canada

**Strategic Analytics and Reporting**• Spearheaded the Tableau Business Intelligence deployment at ATCO, overseeing administration, onboarding, training, and support, ensuring seamless integration for developers and end-users.• Architected advanced back-end data flows, models, and queries, delivering automated analytics solutions that enhanced accessibility and multi-tiered decision-making across the organization.• Delivered impactful analysis and compelling data narratives to senior and operational leadership, directly influencing strategic, operational, and tactical decisions.• Established and standardized Tableau best practices, providing expert consultancy across ATCO’s divisions and entrenching a data-driven culture organization-wide.• Designed and launched Rümi Services along with Campaign dataflows and dashboards, driving a 40% YoY increase in gross revenue through comprehensive campaign analysis, sales performance tracking, and cross-sell insights.• Integrated diverse data sources, including Salesforce CRM, Google Analytics, Shopify, SharePoint, Google Big Query, and Microsoft SQL Datawarehouse, using Tableau Prep and Python to create robust data pipelines and streamline analytics.• Crafted dynamic dashboards and reports using Tableau Desktop and Power BI, translating complex data into actionable insights that empowered decision-makers at all levels.

Vancouver, Bc

• Built the TELUS Business Sales Funnel Management app in Salesforce Einstein Analytics, delivering over 30 dashboards that enhanced real-time sales pipeline analysis and improved sales program effectiveness.• Optimized task prioritization and allocation through designing and implementing the Salesforce Einstein Analytics app for Account Manager Workflow, achieving over $2M in annual cost savings.• Pioneered strategic and tactical Tableau dashboards for the National Business Credits Reduction Program, resulting in a $15M reduction in credits (Wireline: $11.5M/30%, Wireless: $3.5M/20%).• Created comprehensive dashboards for the Fulfillment team, enabling the successful completion of a major Government of Alberta project encompassing 395 WAN sites, 387 LAN sites, and 40,000+ VOIP lines.• Devised an end-to-end dashboard suite covering Marketing, Sales, Fulfillment, Delivery, and Support, providing real-time analytics across the entire business value chain, which received over 50,000 views.• Engineered a live ticket driver dashboard for Project Cheetah, enabling Service Assurance teams to identify top-performing cities, geographic trends, ticket priorities, and hourly rates. This tool empowered call centers across Canada to efficiently manage service tickets, leading to quicker resolution of customer issues and enhanced customer satisfaction.

Burnaby, Bc

• Orchestrated Program Moonshot, revolutionizing the Data WAN fulfillment value stream, resulting in a 50% cost reduction and eliminating over $1M in waste, significantly enhancing operational efficiency.• Headed a DMAIC process improvement initiative, cutting 'Found OK' truck rolls by 36%, resulting in $350K in savings and reducing customer wait times.• Conceived and implemented a comprehensive BCX Root Cause Analysis (RCA) model, which included reporting tools, templates, and a Continuous Improvement Framework, exceeding Senior Leadership’s expectations within four months.• Managed the Fulfillment Portfolio across all BCX business segments, using Tableau Dashboards to reduce escalations by 47% (from 7,191 in 2013 to 3,778 in 2015), resulting in approximately $1.5M in cost savings.• Played a key role in TELUS’s achievement of the lowest customer complaints among national carriers, as recognized in the 2015 CCTS Report, through strategic fulfillment portfolio improvements.

Burnaby, Bc

• Produced and maintained precise communication packages for front-line teams during outages, synthesizing information from various sources to maintain a 0% error rate.• Authored a detailed 100-page process guide that served as a training manual and central repository, significantly reducing training time and enhancing quality through standardization.• Led a project to optimize call center operations by conducting comprehensive quantitative and qualitative analysis, resulting in OPEX savings, improved team morale, and a more efficient workflow.• Developed advanced Excel reporting tools that increased productivity for workforce analysts and designed an Excel training program that enhanced skillsets and garnered commendations.• Implemented real-time visibility systems for monitoring queue conditions and staffing levels, providing critical insights to stakeholders, ensuring optimal balance, and meeting service level objectives.

Burnaby Bc

• Spearheaded Project Cookware, successfully migrating clients from WPOTS technology to Smart Hub on the HSPA network, encompassing database creation, procedure documentation, sales scripting, and in-house product shipping logistics.• Innovated and implemented new processes for the Clearnet team, developing a cross-functional database that streamlined communication between sales, shipping, and repair departments, significantly enhancing logistics efficiency.• Led the development and testing of a migration procedure to transition the existing Clearnet client base to new systems, ensuring revenue preservation and maintaining positive client experiences.• Analyzed existing business processes, identified improvement areas, and designed new workflows to optimize efficiency and effectiveness across multiple departments.• Created and maintained a comprehensive database for customer data, product information, and logistical details, ensuring data accuracy and accessibility for informed decision-making.• Collaborated effectively with cross-functional teams, including sales, shipping, repair, and technical support, to achieve project goals and deliver results on time and within scope.

Burnaby, Bc

• Consistently recognized as a balanced performer, exceeding all efficiency, productivity, and customer satisfaction metrics. Received nominations and awards for Rising Star, Perfect Attendance, and Hippest Hippo.• Led an escalations project that involved researching, documenting, and presenting escalation best practices. Successfully gained management's buy-in to implement the guidelines, reducing multiple transfers and call costs.

Vancouver, Bc

• Provided exceptional pre-sale and post-sale customer service in the computer sales department at Future Shop.• Managed inventory, processed orders, and handled purchase transactions to ensure smooth operations.• Increased company profitability by driving sales in products, warranties, and in-store services.• Achieved sales of over $300,000 with a 25% profit margin in the first six months.

Bachelor Of Arts (B.A.), Political Science

Undergraduate degree at the University of British Columbia. Focus on international relations, political science and economics.

Certificate In Business Analysis, Business Analysis

Certificate in Business Analysis - 2 year program at the University of British Columbia (Sauder School of Business). Recognized Institute.

Certificate, Programming For Data Science With Python

Certificate, Business Analytics Nanodegree

Certificate, Introduction To Programming Nanodegree

Certificate, Lean Six Sigma Green Belt Training

Six Sigma Foundations Lean Essentials DMAIC Methodology Project & Change Management