Client Relationship Manager
Current- Responsible for managing, educating and building relationships with Institutional accounts including Banks, Pension Plans and Private Organizations.- Managing client onboarding process, including KYC, AML and other required agreements reviews and operational matters pertaining to accounts.- Identified and developed sales plan for prospective and existing clients- leading to a 12% increase in AUM within 12 months.- Conducted service reviews and coordinated cross team resolutions of all escalated client issues per established framework.