 Managing and Monitoring Quality of service through LAN Desk Ticketing system.  Monitoring Tickets, Escalations, and response time for Tier 1 and Tier 2 issues. Working with Team members on different issues related to troubleshooting on Exchange and AD related issues. Working with Team mates to make sure to follow defined SOP’s Weekly and Monthly Meetings with Manager discussing issues, improvements related to work follow and rising any concerns related to Team.

 Providing Tier-II and Tier-III Technical and RDP Support for Microsoft Exchange, Server 2010, 2013 and Lync 2010, 2013, Using LAN Desk Open View Service Desk, logging the incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.  Managing and handing Domain Controllers.  Managing Domain users profile, Outlook, login IDs and passwords and user Active Directory Profiles having full control of AD server… Show more  Providing Tier-II and Tier-III Technical and RDP Support for Microsoft Exchange, Server 2010, 2013 and Lync 2010, 2013, Using LAN Desk Open View Service Desk, logging the incidents/problems and close them after resolution accordingly by following standard procedures and compliance to achieve SLAs.  Managing and handing Domain Controllers.  Managing Domain users profile, Outlook, login IDs and passwords and user Active Directory Profiles having full control of AD server 2010. Installation troubleshooting of, database applications, clients & digital certificates. Providing Network LAN/WAN support to different remote offices Maintaining Cisco Routers Switches Firewalls for remote Offices. Providing support for outlook 2013, office 365, and Lync 2013 Clients.  Managing issues with Email, follow, Edge servers, mailbox database Handling all the issues related to creating new users accounts in AD, creating mailboxes, Vendor Logins, and applying default policies for new Hires, also dealing with Polices related to Termed employees.  Managing providing access to around 25 different Files Servers and SAN drives.  Managing Mailboxes, Distribution Lists, using ECP login for Exchange 2013.  Providing Network Operations Center Tier-I Support for EMC data ware house in US. Managing Disk Utilization on servers and Monitoring PING and SNMP on servers using What’s Up Gold.  Contact Center Solution Management Service Manager tickets management Handling voice and data solutions comprising Cisco IP Phones. Show less