Ensuring that the day-to-day operations of a business running smoothly. Responsible for ensuring that effective methods are put into place so that the company runs to its maximum productivity.The main responsibilities include handling the logistics of the organization, preparing budgets and inventories, and overseeing the supervision of employees. Maintaining harness in working environment which encourages team work, energy and creativity. In charge of the implementation of business measures, new guideline or strategies. Working jointly with other department heads to improve the working environment and business processes of a company. Aim is to strengthen client relationships and ensure the successful continuance of business operations. Providing feedback, training, and other team development exercises. In customer service, ensure that the staff members they recruit are quality and customer oriented. Ensuring client satisfaction and consistent growth in revenue.Main Task• Conduct office management tasks• Ensure safety regulations are adhered to• Implement measure to provide motivation for employees• Oversee customer service departments and assess that they are meeting customer satisfaction goals• Prepare, revise and submit reports, budgets and other documentation• Dialogue with clientele about customer service issues or queries• Communicate information to the departments filtered for management• Perform training sessions• Implement quality management and regulatory compliance strategies• Review customer reviews and customer related statistics

* Have the overall responsibility for all 5 main stores in UAE.* Managing a turnover of AED.200 million per annum.* Overall responsible for revenue generation by selling branding spaces to the vendors.* Per meter convertibility of space in to profit designated to the category by leasing to the vendor.* Running promotions on the daily, weekly & seasonal basis in co ordination with the vendors.* Placement of below the line and above the line promotions with co ordination with the vendors and the marketing department and also convincing the vendors to share the cost of the advertisements.* Managing a team of 6 merchandising officers and sales team for effective implementation & execution of company policies and strategies.* Close co ordination with all the department managers, Group Heads & other floor staff to put in extra efforts for the increase in sales.* Co coordinating with the customer service desk and in turn co ordination with the suppliers for the goods to be repaired and delivered with the promised TAT.* Preparing Plano grams, forecast, projections and budgeting and submission to the management from time to time.* Responsible for achieving the set targets by the management.* Close coordination with the inventory, store and accounts department to ensure that the goods do not reach the ageing cycle.* Return and/or replacement of stocks which comes under ageing cycle.* Converting the “On Cash or credit” terms to payments on sell out basis on weekly, bi monthly or monthly basis.* Extending the credit period with the vendors or to convenience the vendors to supply the goods on “Consignment” or sell out basis.* Reducing the liability of the company and ways to increase the cash flow.

• Effectively communicate the company’s business strategy and objectives to staff, ensuring their total understanding of job purpose and performance• Responsible for selection and recruitment of suitable sales personnel• Day to day management of the sales team including shift schedule, assessment, training and disciplinary issues.• Ensure that sales, product management and development receive the support required.• Create an appropriate department budgeting and annual sales business plans.• Work with product management and marketing to help define/refine sales targets/achievements and ensure sales packages are developed and communicated to sales team• Ensure that the sales’ resources evolve in line with the marketing mission and the company’s vision together with the sales teams’ potentials.• Liaison with product managers and development to understand details of product direction and design and communicate information back to sales organization.• Responsible for staying abreast of product road map as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.• Attendance at conferences and working with industry specialists to stay on top of changes in business issues/requirements/regulations/technology to understand where the market is going.• Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.• Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the sales process.• Responsible for working with Product Management to develop and deliver training on business problems, products, and messages (classroom and OJT) for new Sales team members.