Mohammed Taher Khan Email & Phone Number

Dubai, United Arab Emirates

Improving operational systems, processes, and policies in support of the organization's mission- specifically, better management reporting, information flow, business process, and organizational planning.Managing and increasing the efficiency of Support Services (HR, IT, Finance, Call Centre, Operations), through improvements to each department as well as coordination & communication between support and business functions.Playing a significant role in long-term planning, including initiatives geared towards operational excellence.Invoicing to funding sources, including calculation of completed units of service.Organizing fiscal documents and attending regular meetings with the Chief Operating Officer regarding the same.Supervising and coaching Operations Executives, Assistants, Data Entry Operators, and Staff.Supervising weekly credit collection.Maintaining staff calendars, vacation planners, and employee performances.Monitoring KPIs (Key Performance Indicators) and service levels.Leading 192 couriers all over UAE while maintaining high productivity and commitment service level,Supervising 4 counters all over the UAE including Jebel Ali Free Zone, Abu Dhabi, Ajman Free Zone, and Dubai Silicon Oasis.Maintaining stock in the storeroom.Maintaining daily, weekly & monthly schedules for Operations staff accurately with precise backup plans and regularly submitting reports to the upper management.Upgrading existing software timely as per operations requirements.Briefing couriers & staff to update any changes in Operations, etc.

Dubai, United Arab Emirates

Recruited, trained, and scheduled staff.Prepared monthly schedules and targets whilst maintaining employee calendars.Coordinated with the CEO to establish and implement policies, promotional strategies, as well as marketing plans.Managed cash collection and handled customer complaints.Controlled all operations exceptions and equipment log sheets.Supervised and performed quality checks for employees. Audit daily & weekly control sheets.Dealt with Government departments (Municipality, Ministry of Labour, Ministry of Foreign Affairs, etc.) and Consulates' paperwork.Attended business-related seminars & meetings.

Dubai, United Arab Emirates

ISO networker for the Department.Accepted, processed, and delivered packages in accordance with FedEx rules, regulations, and international requirements.Documentation and paperwork duties for both inbound & outbound shipments (also familiar with Jebel Ali (E-Mirsal), Dubai Airport Free Zone customs paperwork).Performed Root Cause Analysis for service failures.Resolved all types of exceptions, miss-sorts, return-to-shipper, and other operational issues successfully by following defined procedures.Made arrangements for ODA deliveries.Worked on trace files & airway bills, using established databases.Ran compliance reports & took corrective actions to resolve discrepancies. Gave prompt & accurate feedback to management.Submitted Daily & Operational (FAMIS) reports to Upper Management.Prepared roasters for counter staff as well as Employee Record-Keeping.Handled cash summary for Dubai station and coordinated with accounts.Monitored station compliance and resolved issues.Coordinated operations and customer service.Located UTL (Unable to Locate) and Analysis Commitment packages and efficiently arranged for same-day delivery.Coordinated with FedEx vendor for bulk delivery POD posting.Manifested Airway bills, entered timecards, tracked & traced packages, and handled customer-related issues and critical problems such as loss/damage of shipments.Attended conference calls on a weekly basis with FedEx agents for updates.

Diploma Of Education, Operations Management And Supervision

Higher National Diploma, Industrial Mechanics And Maintenance Technology