In this role, I lead diverse team of field-based professionals comprising 20 direct-report engineers and 60+ on an ad hoc basis. I spearhead projects encompassing inter-departmental ventures, fleet and accident management, specialist engineers, and recruitment integration. I manage employee schedules to gain desired outcomes. I resolve issues promptly using effective problem-solving strategies. I organise monthly staff meetings and oversee recognition programmes. I identify need for skills… Show more In this role, I lead diverse team of field-based professionals comprising 20 direct-report engineers and 60+ on an ad hoc basis. I spearhead projects encompassing inter-departmental ventures, fleet and accident management, specialist engineers, and recruitment integration. I manage employee schedules to gain desired outcomes. I resolve issues promptly using effective problem-solving strategies. I organise monthly staff meetings and oversee recognition programmes. I identify need for skills improvement and conducted training sessions for newly hired staff that improved efficiency. I cultivate positive work environment for staff and customers. Foster team spirit and strengthen cross-functional relationships.A few of noteworthy contributions in this tenure include:• Administered numerous field operations as Manager, earning numerous "Manager of the Year" awards from 2012 through 2017. Guide field-based teams located in diverse areas. Spearhead recruitment initiatives. Gained election from 32 field managers community as their representative for collective consultation processes.• Ensured top-ranking performance in region by revitalising underperforming teams as well as attained 95% of right first-time target within six months via personalised coaching and mentoring.• Achieved notable improvement in completion rate from 78% to 92% while surpassing goal of 90%, reducing revisit rate to 3%, and enhancing customer service quality.• Accomplished KPI targets to ensure optimal performance and satisfaction of customers and stakeholders by consistently providing right-first-time service.• Strengthened organisational integrity by monitoring recruitment, onboarding, and training activities.• Known as accredited FTTP and MDU auditor with BT MT003 accreditation and NOPS card.• Boosted productivity by streamlining day to day operations.• Hit financial objectives through expense management. Show less

I organised training sessions for staff with a focus on professional development and multi-skilled team competencies. I cultivated safety-conscious team environment. Updated customer service standards. I managed all health and safety escalations effectively. I facilitated seamless communication between learning department and field operations. Provided recruitment support and delivered constructive feedback to our partners, Mann Power and Hays. I attained successful coaching onsite for optimal… Show more I organised training sessions for staff with a focus on professional development and multi-skilled team competencies. I cultivated safety-conscious team environment. Updated customer service standards. I managed all health and safety escalations effectively. I facilitated seamless communication between learning department and field operations. Provided recruitment support and delivered constructive feedback to our partners, Mann Power and Hays. I attained successful coaching onsite for optimal performance.A few of noteworthy contributions in this tenure include:• Received 2002 'Coach of the Year' honor, motivating, and nurturing over 500 beginner engineers within a span of nine months.• Improved training material through feedback assimilation from field experiences.• Met developmental needs and implemented strategies for improvement.• Ensured individuals work within a safe environment. Show less

Visiting challenging tasks and supporting field based engineers

Transitioning customers from old analogue to digital system

Wiring prototype panels, assembling PCBs including surface mount, fault finding to component level