● Provided support for network & security for Unplugged, a privacy-focused mobile phone, addressing user issues and device-specific challenges, achieving a 95% resolution rate. ● Managed security and networking tasks, including firewall administration and application testing, to ensure optimal performance with 99% uptime. ● Troubleshooted and resolved common outages, reducing downtime by 30% and improving user experience and reliability. ● Oversaw the messenger and app build, ensuring seamless integration and functionality on our proprietary app store, leading to a 20% increase in app downloads. ● Conducted rigorous testing of applications and device functions, maintaining high standards of security and performance, with a 98% user satisfaction rate. ● Implemented advanced monitoring and logging solutions, significantly improving incident response times and proactively identifying potential issues, which contributed to a 15% reduction in critical incidents

● Managed and supported Azure cloud environments, including virtual machines, storage solutions, and network configurations, achieving a 98% uptime. ● Provided application support and troubleshooting for various software and operating systems, resolving 90% of issues within the first call. ● Administered VMware environments, optimizing resource allocation and performance, resulting in a 25% increase in system efficiency.● Implemented security measures and protocols, reducing security incidents by 15%. ● Conducted regular maintenance and updates on cloud infrastructure, ensuring compliance with industry standards and best practices. ● Collaborated with cross-functional teams to deploy new applications and services, successfully launching over 15 projects. ● Automated routine tasks using PowerShell scripts, reducing manual effort by 20% and improving operational efficiency. ● Provided technical training and support to junior engineers, enhancing team productivity and knowledge base

It was a good opportunity. We got the chance to work just for 3 months as almost the whole team was laid off. These are some of the characteristics:1: The company culture is really praiseworthy2: Trainers and seniors are great leaders.3: They deliver what they say.

Working at Amazon has been an incredible journey where I had the opportunity to enhance my skills across multiple teams, from primary to specialty, and from voice to non-voice roles. Primarily, I excelled as a voice and email associate, often handling chat interactions as well. Consistently recognized as a top performer, I thrived in Amazon's outstanding company culture and benefited from their exemplary policies.While the focus on increments sometimes favored external hires over high-performing insiders, the overall experience has been immensely positive. I deeply appreciate Amazon as a company and am grateful for the knowledge and growth I gained during my tenure.

My first professional role was a 3-month contract with Amazon.com (Amazon USA). During this period, I had the opportunity to learn the basics and work with some of the best colleagues. This experience allowed me to excel as a voice and email associate, occasionally handling chat interactions as well. Consistently recognized as a top performer, I thrived in Amazon's outstanding company culture and benefited from their exemplary policies.While the focus on increments sometimes favored external hires over high-performing insiders, the overall experience was immensely positive. I deeply appreciate Amazon as a company and am grateful for the knowledge and growth I gained during my tenure.