Muhamad Tahir Muhamad Noor Email & Phone Number

Cyberjaya

Risk, governance and compliance internal auditor / controller driving enhancements of systems, procedures and work processes in order to achieve better productivity, quality, cost management and security.

Cyberjaya

In-charge of strategic executive support for the Chairman which includes analysis of issues, intelligence gathering, networking and coordination of initiatives to resolve vast range of issues in the areas of Universal Service Provision, Broadband promotion, industry and regulatory development.

Oversaw the operations of Corporate Industry and Government Relations, Media Management, Publications, Event Management and the development of SKMM's Corporate Identity Manual.

Oversaw the operations of MCMC’s Regional Office in Sabah, Malaysia which covered areas of regulatory, enforcement and industry development work. Also acted as MCMC's liaison with the Sabah state government, federal agencies in Sabah and various stakeholders there as well as providing strategic input towards the formulation, review and implementation of development plans for the industry. Specific issues that were dealt with at the regional level included regulatory monitoring and… Show more Oversaw the operations of MCMC’s Regional Office in Sabah, Malaysia which covered areas of regulatory, enforcement and industry development work. Also acted as MCMC's liaison with the Sabah state government, federal agencies in Sabah and various stakeholders there as well as providing strategic input towards the formulation, review and implementation of development plans for the industry. Specific issues that were dealt with at the regional level included regulatory monitoring and enforcement, industry development, consumer protection and awareness/empowerment, Universal Service Provision, Corporate and Government Relations, as well as complaints resolution. Show less

In-charge of quality standards review, customer protection initiatives including formation of Consumer/Industry Forums and formulation of industry codes and policy / regulatory review.

In-charge of customer service quality procedures and operations manual production and review, customer service quality audit/monitoring and enforcement. Recommended remedial action to be taken to ensure adherence to customer service standards.