Contracted to manage the current operations process and manage projects. Overhauled procedures and systems, enhancing workplace involvement and efficiency. Redesigned office space for increased flexibility and employee engagement. Negotiated new contracts for improved services. Implemented electronic workflow systems to enhance accuracy and information sharing.

Spearhead facilities, HR, marketing & communication, IT and client service delivery. Lead the Client Services Managers and operational team, ensuring effective and timely service delivery to all clients and smooth running of the firm. Oversee firms accounting and finances including bank reconciliation, budgeting, reporting payroll processing, debtor management and government payroll and BAS/IAS lodgements. Orchestrate and execute the firm’s marketing initiatives, including client events.

Executed organisational policies and procedures to enhance operational systems and drive increased profitability, employee and customer satisfaction. Assessed departmental performance and implemented strategic improvements to drive operational and organisational change. Superintended marketing strategies including directly overseeing marketing coordinator and communications with external marketing agencies. Liaised with marketing agencies to oversee a website rebuild and company rebrand to ensure consistency of style and voice within all customer interactions.

Oversaw redesign of website and Ecommerce website, ensuring accurate pricing and product line, copywriting and SEO optimisation. Established and implemented email marketing campaigns including graphic design of website and EDM banners. Conducted analysis of email marketing systems to reduce expenditure and streamline processes. Produced Google Analytics reports including redesign of report structure using Google DataStudio. Created price updating system to increase efficiency and reduce manual input.

Established an international branch of global not-for-profit and founded legal business entity, systems and volunteer teams. Oversaw operations and strategy, setting up leadership structure, staff of five and volunteer teams of 20+ people. Led teams to organise weekly services & large events and increased annual regional conference attendance to over 1,000 attendees. Spearheaded media & marketing team to produce online presence, social media ads, highlight videos and event graphics. Carried out financial management including budgeting, account reconciliation and reporting. Analysed and implemented systems including CRM and accounting systems.

- Team of three staff working on international global conference with approx. 5,000 attendees. - Managed production team, briefed third party suppliers and liaised with conference managers, film producers and creative directors to ensure quality of visual media and timely delivery for the smooth running of the conference.- Managed volunteer conference production team.- Assisted in creative concept design, script writing, film directing and project management.- Oversaw the production of graphics and visual elements being shown during the event.

- Managed the fast-paced office of a busy executive acting as the primary point of contact and working closely with the global senior management team.- Extensive diary management including scheduling meetings and appointments, booking meeting rooms and coordinating conference calls.- Coordinating agendas for senior management meetings, staff meetings and weekly events.- Travel management. Organising international and interstate travel including flights, accommodation, transport and itinerary as well as maintaining frequent flyer and credit card rewards programs.- Overseeing email communication and ensuring emails are dealt with in a prompt and professional manner. - Preparation of senior leadership meeting agendas, setting up meeting rooms, taking and distribution of minutes and following up action items. - Monthly expense account reconciliation (AMEX, Visa and personal).- Editing and preparation of presentations shown to over 5,000 people. - Preparation of various monthly reports, annual reports and presentations for board.- Discrete handling of confidential information and situations.- Updating outlook contacts.- Assist with any other ad hoc administration and personal requests as needed.