Tahmid Ahmed Sohel, Mba Email and Phone Number

• Conduct Hight Risk Investigations as per the case alerts and the Production Orders in English and French from TD SAS portal.• Identify appropriate review periods, accurate reasonable grounds to suspect and relevant related parties.• Gather information/intelligence with appropriate tools and resources such as Moody’s Analytics for search, Host applications for cash/transfer/credit card transaction information, PRM for debit card fraud identification, Transaction Tracker for transaction analysis, C3 for detailed customer information, Certapay (Interac), Citrix, Web IR for cheque images, HCL Notes, Google for open search, MS Words/Excel/OneNotes for accurate reports/records/documentation and other applications.• Trace suspicious/unusual transaction activities in terms of high-risk jurisdictions, adverse media/negative news, in and out/pass through activities, inconsistent transaction patterns, rapid depletion of funds, KYC and other triggers/indicators/red flags.• Send report to the TD Investigation Support Team for further action before the submission of STR to FIU.• Promote, support and adhere to PwC and TD’s policies and guidelines on Code of Conduct, Personal and Professional Development, Equal Opportunities, Health & Safety, Data Protection and Information Security, in accordance with published policy/guidance documents and protocols.

• Analyzed IT Operations through different banking software to resolve issues efficiently.• Utilized various resources such as Service Now, Certapay, RSA, SDA, remote applications, Canadian/American Mainframe Prods/ACF2/RACF to ensure smooth operations.• Collaborated with cross-functional teams to enhance system performance and optimize workflow.• Implemented innovative solutions to streamline processes and improve overall efficiency.

• Received calls in English/French and followed call flow strictly to promote Shoppers Drug Mart (SDM) by providing the best customer experience and service with due diligence regarding products and online pharmacy with SDM/PC Health.• Investigated to resolve problems regarding orders, shipping status, delivery, complaints, fees, offers, return, refund, PC Optimum points, product inventory/availability, technical issues, in-store queries, troubleshooting, online prescription management, payment, pharmacy account verification, account management, documentation, escalation of cases to back office and made outbound calls when required.• Provided solutions using appropriate resources such as Salesforce, Genesys, Citrix, CS Connect, ForeSight, Global Payment, Think Logistics, Metro Supply Chain/E24/Fareye portal, Calabrio, ADP, Compas, Microsoft Teams, Canada Post Services online portal, UPS online portal, MS Word, and MS Excel.• Consulted Knowledge Articles from online library, and opened, followed-up and closed or escalated cases properly.• Maintained over 86% score assessed by the Quality Assurance Team.

• Brought up academic and non-academic issues and represented the Master of Management to the board and the management of Graduate Student Society.The Graduate Student Society (GSS) is the official representative organization of all graduate students at the University of Windsor. Elected Board Members of the Graduate Student Society represent graduate students at different levels of the University, including the Board of Governors, the Senate, the Faculty of Graduate Studies and Research Council, and on many of the committees of the aforementioned bodies. Through its work, the GSS actively represents and advocates for graduate students’ interests. The Board is the legal faction required by applicable governing laws, which is formed of elected representatives of the membership base to direct the direction, strategy and activities of the Corporation. As such, the Board has representatives from all graduate studies faculties, as well as representatives of the executive office and critical functional or partners needed to achieve the GSS mandate.

Provided Roadside Assistance in English and French to auto clubs in Canada and in the US through Salesforce and other applications online.

Provided the following services in Hotel Comfort Inn, Windsor (IRCC Temporary Accommodations for Refugees):• Served the refugees from around the world with due diligence, managed inventory, maintained documentation, provided dispute resolutions, managed and followed up cases, assisted the medical teams, monitored the site, and reported to the supervisor and the IRCC.

Provided the following services in Hotel Holiday Inn, Windsor (IRCC Temporary Accommodations for Refugees):• Served the refugees from around the world with due diligence, assisted the medical teams, and reported to the Team Lead.

Taught in weekend classes, evaluated students at all levels (kids, teenagers, adults) in international DELF exams and conducted workshops on conversations in French for all levels of students.

• Managed cases for customers under Personal and Retail Banking, Small and Medium Enterprise Banking, and Corporate Banking in compliance with national and international laws, banking policies, terms and conditions, and followed up the outcomes and customer feedback.• Detected placement, layering and integration of unlawful funds in the financial system with due diligence and prevented AML and terrorist financing activities through meticulous transaction profile monitoring/review and reporting of SAR/STR, LCTR & UTR to Bangladesh Financial Intelligence Unit (BFIU) with the Central Bank.• Developed, initiated, and executed AML measures and sanctions to protect organizational interests with confidentiality by flagging potential deviations and ensuring accuracy in AML measures.• Escalated files/cases as necessary by raising material issues for transparency and effective resolution.• Assessed customers based on the principles of Politically Exposed Persons (PEP) and Asia/Pacific Group (APG) under Financial Action Task Force (FATF) guidance.• Verified accounts under Foreign Account Tax Compliance Act (FATCA) and UN sanction list.• Participated in comprehensive audit review process to ensure compliance.• Reported to the Anti-Corruption Commission, the Ministry of Finance, the Central Bank and Head Office on a weekly, monthly, quarterly, bi-annual, and yearly basis in a concise and professional standard.• Analyzed financial statements, various reports (legal, environmental, asset valuation), land ownership deeds to process files for loan applications, approval, disbursement and follow-up.• Promptly provided the most optimal and tailor-made financial advice and customer service by considering different needs of various customers based on diverse banking products and services in 5 branches.• Acted as the first point of contact between customers, team members, Head Office and other stakeholders.• Carried out any other tasks as and when required.