Tahseen Shareef Mohammed Email & Phone Number

Victoria, Australia

During my tenure as an IT Support Officer, I played a key role in moving and setting up Windows 10 and Office 365 across various devices. My responsibilities included assisting users with Office 365, OneDrive, Outlook Exchange, and SAP logon issues, ensuring seamless integration and functionality. I managed the transfer of users from Windows 7 to Windows 10, meticulously resolving any problems that arose during and after the deployment process.In addition to these tasks, I provided comprehensive technical support to end users, addressing a wide range of software and connectivity issues to ensure minimal disruption to their work. I also maintained an up-to-date IT inventory by consistently monitoring both active and inactive IT equipment on a daily basis, ensuring accurate tracking and management of all assets.

Melbourne, Victoria, Australia

As an Amazon Flex driver, I used time management skills, attention to detail, and smartphone navigation to independently load, review, and deliver packages safely and on time

Melbourne, Victoria, Australia

I used route management apps and spreadsheets to ensure efficient, safe transportation and exceptional customer service.

Melbourne, Victoria, Australia

My role was to generate leads for electricians in the VEU program by promoting its benefits to residential and customers, encouraging energy-efficient upgrades, and contributing to the program's success in reducing energy consumption and greenhouse gas emissions in Victoria, Australia.

Melbourne, Victoria, Australia

As a member of the grocery team, I was responsible for ensuring that the store remained productive and maintained exceptional standards. Working in a collaborative team environment, I completed a variety of inventory tasks and restocked shelves to guarantee that the store was always fully stocked and presented at its best.I took pride in my work and always strived to deliver a great shopping experience for our customers. This involved not only ensuring that the store was well-stocked and tidy but also being knowledgeable and helpful when interacting with customers. I was always willing to go the extra mile to answer questions, make recommendations, and provide a high level of customer service.Working in the grocery team taught me a great deal about productivity, collaboration, and customer service. It was a fast-paced and demanding role that required me to stay organized and focused throughout the day. However, I found the work to be both challenging and rewarding, and it was always satisfying to see the positive impact that our work had on the store and its customers.

Hyderabad, Telangana, India

As a member of the Verizon process at Tech Mahindra, my responsibilities included the installation, configuration, monitoring, and maintenance of various products and applications. I played a crucial role in ensuring the smooth and efficient functioning of the systems, working to diagnose and resolve any software or hardware faults that may arise.I was responsible for logging and responding to customer and employee queries, providing technical support and assistance where necessary. This involved working with a range of web and windows-based applications, utilizing my expertise to escalate and reproduce technical issues with the hardware.In my role at Verizon, I gained extensive experience in the installation and configuration of complex systems, working with various hardware and software components to ensure their optimal performance. I developed a deep understanding of system architecture and troubleshooting techniques, which enabled me to diagnose and solve problems quickly and effectively.In addition to my technical skills, I also developed strong communication and customer service abilities. I worked closely with customers and colleagues to understand their needs and provide solutions that met their requirements. I also collaborated with other team members to develop and implement best practices and processes for system maintenance and support.

Professional Year Program, Computer Science

Master Of Information Technology, Computer Science

Bachelor'S Degree, Computer Science