* Contributing to the development of marketing strategies.* Conducting market research on rival products and Services.* Designing and implementing marketing plans for company products.* Coordinating with media representatives and sponsors.* Working with the sales team to develop targeted sales strategies.* Answering client queries about product specifications and uses.* Maintaining client relations.* Tracking sales data to ensure the company meets sales quotas.* Creating and presenting sales performance reports.

*Ensuring a positive and professional client service experience.*Managing client inquiries via phone, email, online, or in person.*Directing client complaints or complex queries to relevant departments in a timely manner.*Providing clients with technical assistance on products and services.*Expediting serious issues to management toward prompt resolution.*Building positive client relations by checking in regularly and following up on active processes.*Maintaining client records and documenting processes.*Identifying potential client services concerns and facilitating proactive intervention steps.*Keeping track of new products on offer, as well as emerging trends in client services.*Recommending product improvements based on client services feedback.

*In charge of running and managing the center daily.*Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.*Managing the day-to-day activities of the team.*Motivating the team to achieve organizational goals.*Developing and implementing a timeline to achieve targets.*Delegating tasks to team members.*Conducting training of team members to maximize their potential.*Empowering team members with skills to improve their confidence, product knowledge, and communication skills.*Conducting quarterly performance reviews.*Contributing to the growth of the company through a successful team.*Creating a pleasant working environment that inspires the team.