• Provided comprehensive administrative support for arbitration cases, ensuring adherence to the rules and procedures of the AAA (American Arbitration Association) and applicable legal requirements.• Constantly updated accurate electronic records in case management systems to ensure precision and consistency in record-keeping processes.• Assisted managers in educating clients on Alternative Dispute Resolution (ADR) processes, contributing to enhanced client understanding and satisfaction.• Applied strong time management skills to prioritize and address critical issues in order to ensure efficient case progression• Maintained open lines of communication with arbitrators and parties to address inquiries, provide clarifications, and ensure a smooth resolution process.• Initiated, scheduled, and facilitates administrative conferences, preliminary hearings and other telephonic hearings. • Demonstrated effective communication skills through responding to inquiries in a timely and courteous manner.Key Accomplishments: Actively contributed with a collaborative team that successfully managed and helped resolve 70,000 arbitration cases.

Provided administrative support to the campaign manager, such as travel and meeting coordination, expense reporting, budget preparation, and invoice/contract processing. Managed logistics in order to ensure an efficient work flow to meet deadlines in a timely manner. Served as a point of contact between the campaign manager and campaign-related efforts.Key Accomplishments:*Raised over $350k for blood cancer research in the ‘Students of the Year’ 2020 campaign.

• Assisted customers by providing product knowledge with outstanding customer service.• Managed financial transactions and successfully achieved weekly story goals.

• Supported lawyers by drafting and reviewing documents, as well as preparing documents for team review.• Communicating with clients and organizing meetings to enhance client relationships.• Scheduling appointments and deadlines • Inputting information in a file database and monitoring deadlines.

• Answered a wide variety of inquiries that pass through the main information center for the university through ticket prioritization• Maintained in-house computer systems, desktops, fax/copy machine through repairing, diagnosing or installing the necessary hardware to allow quintessential performance.• Provided technical support through email, phone, and in-person for professors, students, staff, and SJSU clients while monitoring the university’s computer lab.

• Managed incoming telephone and in-person inquiries by providing company knowledge.• Resolved customer complaints through appropriate stress management skills.• Sell products and services• Assisted with placement of orders, refunds, and exchanges.