Tai B. Email & Phone Number

United States

• Assisted over 200 system users by providing help desk support, training, and other activities requiring in-depth knowledge of business processes and their supporting cloud software systems• Partnered with business stakeholders (upstream & downstream) to analyze and document current business procedures as they relate to IT Departmental needs• Identified, documented, and managed org-wide equipment inventory process and MDM program management (Moslye) for all company devices• Owned all technical aspects of employee onboarding and off-boarding for entire organization; implemented process improvements and automations for account creations/deactivations and coordinating technical equipment logistics• Spearheaded and project managed employee onboarding automation integrations (Interview Scorecards for HR/POPs, Inventory Shipping for new hires) which resulted in a 15% decrease in errors and saving 15-20 hrs. per week for HR team & IT team• Executed regular data integrity audits throughout all company software and provide automation solutions that improved business processes and reduced company overhead by 7%• Served as super admin for all business-critical software (Google, Greenhouse, Hubspot, ClickUp, Amazon, Ramp, Spinone) while regularly researching competitors and cost-efficient alternatives• Highly visible and analytical member of IT Department & Biz Ops Team that served as a thought partner to other departments by connecting data metrics to process improvement initiatives

Atlanta, Georgia, United States

• Executed firm-wide business process analyses with a focus on records retention, identified system gaps, assessed impact of proposed changes, and documented system requirements for proposed enhancement improvements• Managed ticketing system to provide excellent, hands-on technical and logistical support to over 50 internal and external stakeholders per day• Analyzed, managed, distributed, and organized legal data with 100% accuracy in data integrity metrics• Led and coordinated departmental projects that resulted in 15% cost-cutting results while remaining on schedule• Owned attorney off-boarding process and enforced improvements that decreased turnaround time to 1 business day while ensuring all documents abide by the firm’s legal compliance and confidentiality guidelines

Norcross, Georgia, United States

• Identified and documented end to end business processes with a focus on identifying gaps within the customer experience which resulted in streamlining procurement processes and 12% revenue increase• Created time reporting process for employees which included implementing a new payroll system, trained all employees on new process & system; as a result, we had a 98% user acceptance rate• Provided operational and administrative support to Owner/CEO through heavy calendar management, client correspondence, vendor management, and people operations management• Managed, reviewed, implemented, and assigned monthly sales goals to sales team• Led recruiting, hiring, and onboarding initiatives to scale company by 15% in three months

Georgia, United States

• Provide excellent customer experience by greeting customers, maintaining sales floor appearance • Increase store sales by utilizing suggestive sales techniques and cross-selling products• Built long-standing client relationships with vendors to assist with customer retention

Warner Robins, Georgia, United States

• Train kitchen staff on proper use of equipment, food handling, excellent customer service• Monitor team members food preparation and serving techniques to verify they met safety guidelines• Provide constructive and positive feedback to assist with employee development• Meet service, sales, safety metrics