• Design and implement business strategies, plans and procedures• Set comprehensive goals for performance and growth• Establish policies that promote company culture and vision• Oversee daily operations of the company and take necessary initiatives to increase sales and revenue.Participate in high level Management meetings and propose actions necessary for the profit maximization of the company.• Lead employees to encourage maximum performance and dedication•… Show more • Design and implement business strategies, plans and procedures• Set comprehensive goals for performance and growth• Establish policies that promote company culture and vision• Oversee daily operations of the company and take necessary initiatives to increase sales and revenue.Participate in high level Management meetings and propose actions necessary for the profit maximization of the company.• Lead employees to encourage maximum performance and dedication• Evaluate performance by analyzing and interpreting data and metricsProvide accurate and timely reports outlining the operational condition of the company.•Set challenging and realistic goals for growth, performance and profitability.•Drive company results from both an operational and financial perspective working closely with team members and also with the Principal.•Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes• Participate in expansion activities (investments, acquisitions, corporate alliances etc.) as and when required.Manage relationships with partners/vendors•Forge strategic partnerships and relationships with clients, vendors, banks, investors and all other professional business relationships.•Provide accurate and timely reports outlining the operational condition of the company.•Conduct exclusive training programs on Sales, Key Account Management, Customer Service, Call Centre & IELTS•Provide exclusive consultancy services on Singapore Company Formation & Employment Pass, off shore immigration, Business loans for manufacturing industry and specialized trainings Show less

• Promote ticketing and visa solutions among known circle.• Receive Clients inquiry regarding Visa and Tickets, check with concern regarding ticket availability, receive documents from the client for Visa and hand over the Visa once received.• Facilitate sell of both International and Domestic tickets to clients as per their requirement.•Market Umrah Hazz & Turkey Full Package among potential clients and complete the full process if interested.• Process Medical Visa for… Show more • Promote ticketing and visa solutions among known circle.• Receive Clients inquiry regarding Visa and Tickets, check with concern regarding ticket availability, receive documents from the client for Visa and hand over the Visa once received.• Facilitate sell of both International and Domestic tickets to clients as per their requirement.•Market Umrah Hazz & Turkey Full Package among potential clients and complete the full process if interested.• Process Medical Visa for Bangkok as per client’s need. Show less

• Learn and educate the potential clients regarding the products and services of the company• Act as the main point of contact between key clients and the company• Assess customers' needs and propose appropriate products that match their requirement.• Keep on hunting for potential leads, seek appointment and present company’s products to ensure visibility and reach.• Highlight the USP of Insurance products and services to potential clients to create needs and propose solutions… Show more • Learn and educate the potential clients regarding the products and services of the company• Act as the main point of contact between key clients and the company• Assess customers' needs and propose appropriate products that match their requirement.• Keep on hunting for potential leads, seek appointment and present company’s products to ensure visibility and reach.• Highlight the USP of Insurance products and services to potential clients to create needs and propose solutions to cater their needs.• Take help of seniors and Technological base of the company to clarify any doubt of the client and enhance the brand’s reputation and credibility.• Provide after sales service to clients to help them with documentation and tax related services as and when required.• Attend useful trainings and new product and service briefings to keep updated on industry trend and company. Show less

•Facebook Page Creation, Cover Page and Profile Picture Designing, Facebook Page Optimization, Facebook Page management(Connecting with clients via comment,, answering queries, providing required information, maintain page information and updating when necessary),Perform SEO for Facebook Page,Business Account Set up, Ad Campaign Budgeting, Ad Campaigning and monitoring.•Instagram Account Set Up,, Design Instagram Marketing Strategy, Content Creation and Posting, Promote Business on… Show more •Facebook Page Creation, Cover Page and Profile Picture Designing, Facebook Page Optimization, Facebook Page management(Connecting with clients via comment,, answering queries, providing required information, maintain page information and updating when necessary),Perform SEO for Facebook Page,Business Account Set up, Ad Campaign Budgeting, Ad Campaigning and monitoring.•Instagram Account Set Up,, Design Instagram Marketing Strategy, Content Creation and Posting, Promote Business on Instagram, create and run Instagram ads in Meta Ads Manager, Instagram Security.•YouTube Channel creation, Content Creation & Upload, YouTube Marketing Strategy designing, Setting Permissions for Your YouTube Brand Account,Google Adsense Account Creation, YouTube Ad Creation, Optimizing YouTube Channel, SEO for YouTube Channel, YouTube Monetization.•LinkedIn Professional Profile Creation, LinkedIn Business Profile Creation, Linkedin Company Page Set up & Maintenance, LinkedIn Advertising, Campaign Management•Twitter Account Opening, Setting up Twitter Account, Setting up Twitter for your business, Usage of Hashtags, Twitter Ad Account Activation, Twitter Advertising, Use Twitter for Business.•Tiktok Business Account Set Up, Switching to Tiktok Pro Account, Tiktok Ad Campaign Set Up•Set up Personal and Business Pinterest account, set up an account if you have a private Pinterest profile, Promoting business through Pinterest, Designing effective Pinterest Marketing Strategies.•Designing attractive Logo, Cover Page, Profile Picture, Banner, Letterhead, Business Card, Presentation etc via Canva.• Email Marketing.•Website Content Writing, Blog Writing, Article Writing, Social media content writing, SEO content writing, Ad copy Writing, e-commerce content writing• On- line SEO Optimization:,Optimize Page Titles and Meta Descriptions,Optimize Page Content, keyword Search•Off-line SEO Optimization, Page Ranking, Internal Link Building•Technical SEO•Website design through Word Press Show less

To monitor the accounts, payment receipt, disbursement of funds of AANSUSBE

Exploration of marketing leads for Appraisal of Green/Brown Field Proposal/ Take Over/Ball Out/ Restructuring Proposal.• Impart Technical know-how & Consultancy of the Project as and when required by the Corporation.• Initiation of Joint Due diligence of the client’s credentials as per shared checklist.• Territorial development of business of new and existing clients.• Familiarize the potential customer about company’s products and services and the benefits associated with the… Show more Exploration of marketing leads for Appraisal of Green/Brown Field Proposal/ Take Over/Ball Out/ Restructuring Proposal.• Impart Technical know-how & Consultancy of the Project as and when required by the Corporation.• Initiation of Joint Due diligence of the client’s credentials as per shared checklist.• Territorial development of business of new and existing clients.• Familiarize the potential customer about company’s products and services and the benefits associated with the offer.• Submit Proposal and keep in touch with the client for follow up and negotiation.• Clarify on any point that the customer has with the help of the company.• Technical Auditing & Consultancy of project as and when required by the Company. • Closing of generated leads with the consent of the Corporation.• Keep constant communication during the execution of the process to enhance customer’s satisfaction.• Business Development on territory basis and with existing customers as well. • Invariably display PCC name, address, phone number, website and logo on all brochures/ letter head/ corporate profile/website etc highlighting PCC relevant business activities. Show less

Responsibilities• Work as the first contact point of “CONSULTI PTE LTD” here in Bangladesh.• Promote their services and educate customers about the benefit of establishing company in Singapore.• Assess customer’s need and provide solution in line of the requirement.• Be a guide to the customers, assist them when and as required and help them fulfill their dreams with the help of the team.• Arrange Meetings with potential customers and provide a complete overview of our… Show more Responsibilities• Work as the first contact point of “CONSULTI PTE LTD” here in Bangladesh.• Promote their services and educate customers about the benefit of establishing company in Singapore.• Assess customer’s need and provide solution in line of the requirement.• Be a guide to the customers, assist them when and as required and help them fulfill their dreams with the help of the team.• Arrange Meetings with potential customers and provide a complete overview of our services and project the benefits of having a “Singapore Company” and submit Proposal.• Clarify, negotiate with potential customers and close the deal to bring them on board.• Facilitate the whole process and be in touch with the Singapore team to complete the whole process.• Answer to potential and existing customers’ queries and build a long lasting relationship.• Gather customers’ feedback and work with the team to come up with more attractive products and services to enhance customers’ satisfaction.• Keep in contact with the customers to seek further service requirement if any and also to know about their satisfaction level. Show less

Working as a part of "AANSU SBE" to attend assigned events and to perform delegated tasks, attend monthly meetings etc

Explore new business opportunities.Represent the Parent Company as their agent/distributor to facilitate sales and business in designated territory.Bridge the gap between the seller and buyer as representative agent.Determine strategic planning related to new and existing product linesEstablish organizational policies and procedures in relation to sales.Plan, direct and evaluate the activities of sales departments in relation to set parameters.Align business… Show more Explore new business opportunities.Represent the Parent Company as their agent/distributor to facilitate sales and business in designated territory.Bridge the gap between the seller and buyer as representative agent.Determine strategic planning related to new and existing product linesEstablish organizational policies and procedures in relation to sales.Plan, direct and evaluate the activities of sales departments in relation to set parameters.Align business strategy with enterprise goals.Analyze the business to identify problems and/or opportunities and provide valuable insights to Top Management for necessary action.Identify areas within business which needs updating or improving and recommend solutions.Compile lists of prospective client using trade directories and other sources.Meet with potential and existing buyers to enhance possibility of new/repeat purchase.Lead sales team in building relationships with business clients to explore business opportunities.Contact and visit regular and potential clients to pursue business and to establish long term business relationship.Quote and negotiate prices and credit terms, and completing contracts and recording orders.Monitor & follow up on the potential lead and work on to close the deal.Keep communication & provide update to the customer, suppliers/ parent company regarding customers’ requirement and try to align the parent company’s product offerings with customers’ needs.Maintain regular communication with potential and regular customers as part of CRM for present and future business opportunities.Tender participation & processing of relevant documents to submit as per deadline and designated format.Study the market and understand customers’ need, buying behavior to formulate strategies and understand new business avenuesHandle customer’s complain regarding any product and service and grievance if any and try to resolve the issue to ensure customer’s satisfaction. Show less

• Explore the SME segment.• Supervise & lead a team of 12 members to tap the SME Segment; provide strategic direction to team to ensure achievement of targeted salesExplore the market and accordingly plan sales for SME(Small and Medium Enterprises) with proper resource management.• Direct activities of other members of staff to ensure that all logistic supports are achieved in time.• Recruit and train new employees• Evaluate and monitor the activities of other members of… Show more • Explore the SME segment.• Supervise & lead a team of 12 members to tap the SME Segment; provide strategic direction to team to ensure achievement of targeted salesExplore the market and accordingly plan sales for SME(Small and Medium Enterprises) with proper resource management.• Direct activities of other members of staff to ensure that all logistic supports are achieved in time.• Recruit and train new employees• Evaluate and monitor the activities of other members of staff• Frequent Market Visit with the sales staff and personally to understand and assess competition, customers’ demands, customers’ buying behavior and provide useful insights to management for customized products and services if required.• Build an effective SME sales force by regular briefings, on-the-job & off- the-job trainings as well as establishing long term relationship with key partners• Provide all required resources to other members of staff to enable them fulfill their assigned tasks.• Ensure the financial goal of the business is pursued by other members of staff.• Think fast, analyze situations, and come up with workable solutions to challenges faced by the company.• Provide Top Management regular inputs on current market scenario, market trend and buyer behavior and recommend suggestions to grab market share.• Achieve the Revenue & Acquisition target as per Business & Project Plan.• Manage & review performance of the team to facilitate achievement of set targets.• Ensure periodic revenue, sales and RGB etc are achieved consistently.• Oversee the team performance in terms of area SME accounts usage and delivery of excellent customer services.• Manage daily, weekly, monthly and other (ad-hoc) reports according and documentation to requirements for Management understanding.• Plan, execute, monitor and follow up the SME events and customer activities.Monitor and analyze activities of competitors and provide strategic insights to the management. Show less

• Reporting & Analysis of Corporate Account & Account Managers’ performance.• Plan & implement different initiatives to facilitate unit’s & KAM’s KPI target achievement.• Corporate Account database maintenance & co-ordinate with IT to generate unit & team reports.• Corporate Lead generation and distribute among teams as per their assigned territorial coverage.• Help the account managers and team leaders with useful information when requested to help assess their performance and… Show more • Reporting & Analysis of Corporate Account & Account Managers’ performance.• Plan & implement different initiatives to facilitate unit’s & KAM’s KPI target achievement.• Corporate Account database maintenance & co-ordinate with IT to generate unit & team reports.• Corporate Lead generation and distribute among teams as per their assigned territorial coverage.• Help the account managers and team leaders with useful information when requested to help assess their performance and time to time progress.• Prepare Unit’s daily, monthly, quarterly and yearly reports and submit to higher management as per deadline.• Monitor and ensure meeting of full compliance of Corporate Clients’ required documents, usage pattern as per BTRC guideline.• Work as the first contact person of Corporate Segment of Robi.• Co-ordination & Communication with Internal & external stakeholders.• Corporate Lead Management & distribution.• Contractual Staff supervision, training & performance evaluation and maintaining corporate helpline.• Resolve Corporate Customers’ complain if any within the shortest span of time.• Corporate Event Management and arranging different Corporate Gift Items planning and distribution in co-ordination with the Marketing and SCM department.• Arrange Corporate Unit Meetings and circulating the Minutes to all concern for their knowledge and reference.Contributing in preparing "Corporate Newsletters" Show less

• Visit prospective customers and assist to generate sales• Sign Agreement with existing and potential clients• Solve customer’s queries and questions related to Robi, its products and service; provide service over phone and in person as well take initiatives to solve network issues at customers’ premises• Collect information of all the existing and potential clients for future reference• Monitor detail client profile for each client’s in the portfolio• Coordinate with… Show more • Visit prospective customers and assist to generate sales• Sign Agreement with existing and potential clients• Solve customer’s queries and questions related to Robi, its products and service; provide service over phone and in person as well take initiatives to solve network issues at customers’ premises• Collect information of all the existing and potential clients for future reference• Monitor detail client profile for each client’s in the portfolio• Coordinate with corporate customer care in order to ensure smooth after sales service for the clients• Manage regular daily, weekly, monthly and other (ad-hoc) reports according and documentation to requirements• Take active part in organizing and participate in different events with the Corporate Customers• Achieving allocated BP Revenue target.• Check bad debts and reduce it at accepted level• Monitor RGB & ensure churn management.• Providing the Management with useful information regarding Market Trend, Product and service requirement and competitors’ market activities. Show less

Manage & supervise an assigned team of executives & monitor their performance Shift wise overall supervision & monitoring of executives as a shift in chargeProvide product & service briefings & participate in UAT Prepare and submit daily, weekly & monthly performance reports Performance appraisals of team members on Quarterly basis on predefined criteriasWork with the Unit Head to formulate different strategies & take initiatives to enhance the performance of Robi… Show more Manage & supervise an assigned team of executives & monitor their performance Shift wise overall supervision & monitoring of executives as a shift in chargeProvide product & service briefings & participate in UAT Prepare and submit daily, weekly & monthly performance reports Performance appraisals of team members on Quarterly basis on predefined criteriasWork with the Unit Head to formulate different strategies & take initiatives to enhance the performance of Robi Customer Experience team123 Email & 8123 SMS response of Robi International Roaming supervision & Roaming helpline supportComplain Management & co-ordinate with IT & technical team to resolve the issueActivation of Postpaid connections & sim replacement as per channel support activity As an Executive: 2005(July)-2007 (February): Answer to customer queries maintaining 100% accuracy of informationLog customer complaints in “Complain Management System” following predefined check list and help resolve the customer complaints involving concern team Attend & participate in training & product briefing if and when required to keep updated Provide customers with information on new products & servicesSend team’s report to Management as per deadline in prescribed formatSMS Response to Customer queries & complaints related to Robi Product & Service Show less

• Provide one-stop quality Customer Service over phone and email to ensure positive customer experience.• Answer inbound calls and respond to emails fax and sms to provide customers with product and service information as per their information requirement.SMS Response to Customer queries & complaints related to Robi Product & Service• Proactively aware/inform customers regarding our products/service• Build customer’s interest in the services and products offered by the… Show more • Provide one-stop quality Customer Service over phone and email to ensure positive customer experience.• Answer inbound calls and respond to emails fax and sms to provide customers with product and service information as per their information requirement.SMS Response to Customer queries & complaints related to Robi Product & Service• Proactively aware/inform customers regarding our products/service• Build customer’s interest in the services and products offered by the company.• Make UP Sale and Cross Sale through inbound and outbound contacts.• Update existing databases with changes and the status of each customer/prospective customer.• Capture customer insights and escalate critical issues / complaints and provide timely feedback• Maintain targeted KPI on a regular basis• Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Robi’s brand image.• Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments.• Provide personalized customer service of the highest level.• Identify and escalate priority issues to senior management which is beyond my capacity to handle for customer satisfaction and importance.• Document all call information according to standard operating procedures and produce report before the shift ends.• Participate in company arranged training and briefing sessions to enhance product and service knowledge to keep update. Show less

Provide front end client service such as SIM change, scheme migration, ownership change, market transfer, regional transfer, reconnection, permanent deactivation, bill related information etcNew connection sell under Branch operationNew Connection Activation & Sim Card Replacementkeep track of weekly “Technical Complains”, and making repeated follow-ups till solved Prepare daily & monthly “Stock Report” of Sim card

Keeping track of the inventories, shipment schedule, preparing order status & monthly inventory & wastage report, assessing the packing list informations, help maintain the company code of conduct, getting familiar with different garment fabrics and machineries, helping the cutting section operate newly installed software

Finding out the “Market Potentiality” of “House Wiring Accessories” in Dhaka City; work with different departments at Head Office to gather practical knowledge