Taifa Stephenson Email & Phone Number

Remote

- Acts as the first point of contact for all internet leads through texting according to predefinedprocesses.- Learns and utilizes scripts that help determine key information, like the lead’s home buying time frame,desired location, price point, interest in real estate, etc.- Identifies and takes appropriate action based on if the lead is ready (or not) to speak with our client.- Utilizes CRM (Customer Relationship Management software) for documenting and logging… Show more - Acts as the first point of contact for all internet leads through texting according to predefinedprocesses.- Learns and utilizes scripts that help determine key information, like the lead’s home buying time frame,desired location, price point, interest in real estate, etc.- Identifies and takes appropriate action based on if the lead is ready (or not) to speak with our client.- Utilizes CRM (Customer Relationship Management software) for documenting and logging interactionswith potential home buyers/sellers.- Consistently follows up on all viable leads that are unresponsive, following predefined texting plans.- Strives to achieve all measured goals, which are focused on conversation quality, quantity, andconversion.- Collaborates with other Concierge team members to achieve the overall team goals. Show less

United States

- De-escalates problematic customer concerns, maintaining calm, friendly demeanor.- Documents conversations with customers to track requests, problems and solutions.- Supports future business by delivering service and support to each customer.- Asks probing questions to determine service needs.- Utilizes strong time management skills to handle high call volumes, consistently meeting or exceedingresponse time targets.- Displays genuine empathy towards customers.

Lexington, South Carolina, United States

- Delivered accurate transcription services across multiple sectors, enhancing document quality by meticulously proofreading for grammar, punctuation, and style, while effectively managing workflow to adhere to strict deadlines.

Remote

- Educated customers on special pricing opportunities.- Fielded customer complaints and queries, fast-tracking them for problem resolution.- Provided outstanding service to new and long-standing customers by attending closely to concerns.